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Meeting & Understanding Customers

Customer Engagement & Loyalty Analyst 80-100%, temporary position until 31st August 2026

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  • Spreitenbach, Switzerland
  • Marketing & Communication
  • Full time

Job Description

  • Job ID: 288622

  • Date posted: 26/04/2025

    • Who you are

    Are you motivated by increasing customer value and customer satisfaction by applying a customer first mindset? Do you wish to work together with us to provide customer analytics and insights for defining offerings to understand customer behavior and preferences? Then this position might be for you.

    The role of Customer Engagement & Loyalty Analyst aims to attract, retain and engage customers, increase overall lifetime value, measure marketing channel effectiveness and the impact of marketing initiatives.
    We support cross-functionally and provide key insights and data-driven recommendations.

    To be successful, we think that you bring:

    • Completed degree, ideally in Marketing with focus on data analytics or a comparable education
    • Professional experience in data and analytics
    • Excellent understanding and usage of digital analytics tools – advanced knowledge in Google BigQuery, Jupyter Notebook and Power BI
    • Broad knowledge of customer behavior in relation to loyalty programs and CRM
    • Broad knowledge of performance marketing measures
    • Knowledge and experience in campaign tracking and performance analytics
    • Result oriented and data-based thinking – ability to translate insights into actions
    • Make data insights understandable, digestible and visually appealing
    • Strong interpersonal skills with the ability to build trustful relationships
    • Good communication skills to explain complex data to a broader audience with different knowledge levels
    • Ability to deliver within scope of tasks and perform with quality and speed
    • Ability to follow up on work done and capture learnings to improve
    • Fluent English, German is an advantage and any other language a plus

    We also see that you are energized by contributing to overall success and results through collaboration. You are passionate about understanding the behaviors of the many people and current home furnishing trends and your motivation comes from finding new ways through co-creation with colleagues and teams.

    Your responsibilities

    In this position you will:

    • Act as a member of the Marketing team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals
    • Drive performance analysis and optimization of local offerings/local IKEA Family benefits, rewards and engagement across multiple customer groups and different channels
    • Collaborate with central CRM Hub on data/analytics and performance of all customer engagement activities, and deriving local insights
    • Actively cooperate with key stakeholders within commercial and beyond to secure integration, common focus and maximize impact
    • Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA

    Please be aware that this is a temporary position until end of August 2026.



    Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.





    Good to know

    At IKEA we pay fixed monthly salaries. That means that whether you are on holiday or take time off in lieu of overtime, your salary will be the same.

    There are many ways to say, “thank you”. The benefits from IKEA are part of that and benefit you too!

    Besides 15% staff-discount you benefit from 28 holidays (based on 100%), eight weeks paternal leave, four months maternal leave, contributions to public transport tickets or free on-site parking, full access to the LinkedIn Learning platform, discounted meals in the staff canteen, and the IKEA bonus system.

    At IKEA you find endless opportunities to develop yourself. We support our co-workers, who are interested, to change teams or roles and to realise their ideas.

    If you feel spoken to, click on “apply now” and let us know through your documents why you are motivated to fill this role. We look forward to hearing from you!

    After a first selection we will contact you and – if we think there might be a match – discuss the next steps.

    We continuously examine all applications and discontinue the hiring process as soon as we have found the right candidate. Therefore, please submit your application as soon as possible.
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