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Steering & Leadership

Testing Unit Commercial Manager

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  • Slacks Creek, Queensland, Australia
  • Leadership & Management
  • Full time

Job Description

  • Job ID: 322556

  • Date posted: 09/12/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    • This role is Permanent, Full-time, 76hrs/fortnight.
    • Applications close 13 January 2026

    About this work area

    As Testing Unit Commercial Manager your responsibilities will include, but are not limited to :
    • Leading the overall creation and execution of the commercial agenda in the assigned testing or VAPS unit to drive extraordinary sales and visit growth.
    • Lead and develop the Commercial team, including Local Marketing and Business-to-Business (B2B), and managing associated resources (staff and budget) to achieve key KPIs including market penetration, growth, brand perception and customer purchase satisfaction in an omni-channel environment.
    • Providing strategic direction and operational steering across all commercial functions to ensure local relevance of product offerings and exceptional customer shopping experience.
    • Acting as a business partner to the Market Manager, providing strategic advice and functional expertise to deliver the retail agenda aligned with commercial priorities in the Queensland market.
    • Securing IKEA's competitive position in an omni-channel sales environment through close collaboration with the Store Management Team.
    • Proactively cooperating with the Commercial team in the Service Office to implement national business plan objectives while ensuring solutions are adapted to local market needs.
    • Driving growth, cost optimisation and process efficiency in subordinate areas.

    To be considered for this role experience in the following is essential :
    • Minimum 9 years of related experience contributing to customer satisfaction and business results, including planning, budgeting, and follow-up.
    • Minimum 4 years of managerial experience in problem-solving, conflict management, and people development.
    • Strong business acumen from a fast-paced retail environment with proven leadership and understanding of profit and loss.
    • Experience in making commercial decisions based on market data and customer insights.
    • Demonstrated experience in omni-channel customer experience and retail operations.
    • Proven track record in managing multiple tasks and effectively engaging and developing teams.
    • Knowledge of customer, selling, marketing and B2B processes, legal requirements, and third-party contracts.
    • Experience in setting and managing budgets, action plans, and goals aligned with business objectives.



    As Testing Unit Commercial Manager you are:
    • Passionate about customers and ensuring a positive shopping experience in an omni-channel environment
    • Committed to leading business through people and developing talent with strong leadership and communication capabilities
    • Skilled at aligning customer needs and expectations with business needs using customer insights to influence outcomes
    • Strong analytical skills with the ability to use data to drive commercial decisions
    • Entrepreneurial and innovative in your thinking with the ability to inspire and collaborate across teams

    We need people like you!

    At IKEA, work is so much more than a job. Come join us!
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