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Steering & Leadership

Product Quality & Recovery Team Leader

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  • Slacks Creek, Queensland, Australia
  • Leadership & Management
  • Full time

Job Description

  • Job ID: 296659

  • Date posted: 21/06/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity, and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus program (where eligible)
    • Co-worker Loyalty program (extra contribution to your superannuation fund where eligible)

    What you need to know
    • This role is Permanent Full-time 76hrs/fortnight
    • Applications close Friday 18th July 2025
    • This role requires availability to work a range of hours from 7:00am – 10:00pm weekdays and alternating weekends per fortnight.

    About this work area

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    As a Product Recovery and Quality Team Leader you are:
    • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
    • You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction.
    • You have good attention to detail, are solution focused and have a cost-conscious mindset.
    • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
    • Friendly and comfortable with connecting and interacting with people.
    • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Looking to develop and grow within the business.



    As a Product Recovery and Quality Team Leader you have:
    • A minimum of 3 years' leadership experience as a team leader or equivalent.
    • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
    • You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction.
    • Implement and continuously ensure optimal usage of common product recovery processes, ways of working, tools and KPI’s
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
    • Friendly and comfortable with connecting and interacting with people.
    • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
    • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
    • Looking to develop and grow within the business.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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