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Meeting & Understanding Customers

IKEA Team Leader

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  • Slacks Creek, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 289168

  • Date posted: 26/04/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    What you need to know
    • These roles are permanent, full-time role (76hrs/fortnight) based on-site at IKEA Logan.
    • These roles require flexible availability ranging between 6:00am and 10:00pm, weekdays and alternating fortnightly weekend shifts, including both Saturdays and Sundays.
    • As part of the recruitment process, final candidates will be required to complete a pre-employment check, which includes a National Police Check.

    About this work area

    We're on the lookout for dedicated and experienced Team Leaders to join our IKEA Food Services, Customer, and Fulfilment Operations teams!
    These are permanent full-time opportunities where you'll be leading and supporting our co-workers, driving everyday operations, and helping create a great customer experience. If you're passionate about togetherness, thrive in a fast-paced environment, and are inspired by working in a values-led organisation, we look forward to seeing your application.

    As Customer Team Leader your responsibilities will include, but are not limited to:
    • Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey.
    • Optimise the productivity of the team by leveraging workforce management.
    • Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition.
    • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.
    • Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point.
    • Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.
    • Required shift availability of 7:30am – 10:00pm weekdays and alternating weekend shifts (both Saturday and Sunday) per fortnight.


    As Fulfilment Operations Team Leader your responsibilities will include, but are not limited to:
    • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
    • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
    • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
    • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
    • Required shift availability of 6:00am – 9:30pm weekdays and alternating weekend shifts (both Saturday and Sunday) per fortnight.




    As IKEA Food Team Leader, your responsibilities will include, but are not limited to:
    • Lead, develop and coach your team of co-workers to ensure they are given the necessary support, training and mentoring so they can provide an exceptional customer experience.
    • Maintaining IKEA Quality and Food Safety Standards, producing and dating food according to specifications complying with HACCP standards and ensuring compliance training is kept up to date throughout the team as well as ensuring daily operational routines and actions are implemented.
    • Ensure that both the Commercial and Operational areas of the Food department is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
    • Actively sell our IKEA Food products that customers love and find creative ways to merchandise and drive sales.
    • Strong ability to support and lead change management within the department and the wider store.
    • Required shift availability of 6:00am - 7:00pm or 9:30pm on Thursdays and alternating weekend shifts (both Saturday and Sunday) per fortnight.



    As an IKEA Team Leader you are or have:
    • 2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances.
    • Previous retail management experience at a big box retailer or multi-site experience.
    • Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders.
    • Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers.
    • Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.
    • Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs.
    • Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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