IKEA Sales Associate (Interior Design Service)

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

PURPOSE OF THE JOB

Provide professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints. Support direct manager in initiating business development activities, including establishing, verifying leads, and following up through multi-touchpoint initiatives to provide a base for sales activities. Manage and provide various sales support information to enable the selling team to engage and meet our customers’ needs in all touchpoints.

RESPONSIBILITIES OF THE JOB

• Engage directly with customers in the interior design sector, accurately qualifying and capturing their needs for further action.
• Manage communications with customers and stakeholders across various channels, including phone calls, video calls, messages, emails, and in-person interactions.
• Maintain ongoing communication with new leads, ensuring timely and effective resolution of client inquiries at all touchpoints.
• Inspire and pre-sell to customers using visual materials during email communications with potential leads.
• Keep the CRM system up to date with accurate customer records and activity logs.
• Ensure the availability of IKEA Home Design Consultants is regularly updated and communicated.
• Proactively connect customers with upcoming appointments to maximize attendance and engagement.
• Provide support to IKEA Home Design Consultants during face-to-face in-store meetings with customers, as needed.

1.Motivation

• Enthusiastic and driven to thrive in a positive, challenging environment.

• Enjoy collaborating with others to develop meaningful and innovative solutions.

• Motivated by creating something new and exploring uncharted territory.

• Derive a strong sense of achievement from consistently doing one’s best.

2.Knowledge

• Proven experience in professional communication with B2C clients.

• Comprehensive understanding of optimizing customer experiences across both physical and digital touchpoints.

• Strong skills in stakeholder management.

• Proficient in data analysis, database structuring, and management.

• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Fluent in both verbal and written English; proficiency in a second language is an advantage.

• Prior experience or knowledge of interior design and related fields is a plus.

3.Capabilities

• Deep understanding of and commitment to company culture and core values.

• Positive attitude with a strong customer service focus.

• Highly organized, capable of managing multiple priorities and maintaining goal orientation.

• Fair, honest, and trustworthy, with excellent interpersonal skills, creative thinking, and a good sense of humor.

• Self-reliant and able to work effectively both independently and as part of a team.

• Supportive of the direct manager, eager to share knowledge, and willing to go the extra mile within an ambitious team environment.