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Meeting & Understanding Customers

E-commerce Merchandiser, IKEA Singapore

Singapore, Singapore eCommerce Full time
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Job Description

Job ID: REF5273O

Date posted: 04/07/2024

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job
We want to fill this position with a proactive enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”, through our omnichannel ambition, by helping us deliver a commercial website and secure an enhanced customer experience online.

Your assignment
You will be based in Singapore and are responsible for achieving maximum sales growth and profitability in the online channels while taking care of the IKEA product range and our commercial priorities within the framework of the IKEA Concept and brand values.

Your responsibilities will include:

  • Merchandising the IKEA website most optimally, coordinating & aligning content to the commercial calendar.
  • Converting online traffic to sales by:
    • Utilising web analytics tools to track key performance metrics and produce reports – making data-driven decisions to improve sales and customer experience.
    • Understanding local consumers’ life at home & shopping behaviour
    • Exploring avenues for repeat purchases & engagements
    • Securing a seamless online shopping experience
  • Aligning with the customers’ user journey on the IKEA website & Shopping App
  • Sharing data-driven insights and coordinating with relevant stakeholders


Your profile

  • You have a passion for home furnishings, e-commerce and doing the best for our customers.
  • You come with experience in retail, understand e-commerce operations, web merchandising processes & methods, are familiar with the IKEA product range (including new & seasonal) and sales steering & pricing strategies. Knowledge of online search, conversion and engagement will be an added advantage.
  • You have a proven track record in making commercial decisions based on local consumer behaviour and market competitor information and are motivated to overcome challenges in an effective and timely manner.
  • You are resourceful, able to prioritise and structure your work, detail-oriented and possess excellent communication, negotiation, problem-solving and project management skills.
  • Minimum 5 years of relevant e-commerce functional experience.
  • Open to applicants based in Singapore only.

More Information

Please apply by 30 July 2024.