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Production & Supply chain

Store Fulfilment Operations Leader

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Shanghai, China Logistics & Supply Chain Full time
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Job Description

Job ID: 20491CN

Date posted: 06/09/2024

WHAT YOU'LL NEED TO HAVE

IKEA business model, the strategic landscape and IKEA ways of working
Good business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
Very good knowledge of IKEA processes, supply chain, store and warehousing operations and service business leading to an excellent customer fulfilment
Very good understanding of the customer and co-worker needs, demands and expectations on the markets
Good knowledge of market/industry intelligence applies market/industry knowledge to achieve organizational goals and objectives; understanding of KPIs used for success measures for own function; understanding of market specifics when making decisions
Good knowledge of change management and leading in the unknown/exploring
Good knowledge of different leadership styles and needs as well as appropriate use for different situations
Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
Good financial competence: knowledge about how internal and external financials impact the business of IKEA and an understanding of how to communicate this financial impact to different target groups; applying financial knowledge to achieve organizational goals and objectives

YOUR RESPONSIBILITIES

Responsible for securing excellence in the planning and execution of the goods flow process working closely with the Market Store Fulfilment Operations Manager and the relevant business partners in the stores and on the market to secure the highest goods availability, enabling customer order fulfilment at all times and at the lowest possible cost.
Responsible for inspiring goods flow matrix and provide support with the necessary tools, methods and functional competence development needs, and secure succession planning.
Responsible for close cooperation with the Store Logistics Mangers and the Market Replenishment Leader to secure correct usage of short-, and mid-term capacity of the stores in order to maximize efficient logistics operations with the right balance in inbound and outbound volume as well as plan for future needs by considering space, equipment and people as part of the total supply chain capacity.
Responsible for securing effective, qualitative and efficient goods flow within the stores’ receiving-, storing-, replenishment- and customer order fulfilment processes in order to guarantee customer shopping experience through quality of products, merchandising and stock accuracy.
Responsible for sharing knowledge with colleagues and business partners to support their competence development, particularly the understanding of the principles of effective and efficient goods flow and health and safety in goods handling according to standard operating procedures.
Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation in the market Store Fulfilment function and it’s connected matrixes.
Contribute to ensuring that the market goods flow teams work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
Contribute with relevant goods flow input, feedback and goal setting to functional action plans and ensure that these actions are implemented in the store fulfilment goods flow processes and are aligned with the Global IKEA business plan objectives.
Responsible for the goods flow related Store Goodsflow (SGF) input and to contribute with relevant goods flow related input towards Sales Location Management (SLM).
Contribute to positioning IKEA as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way

ABOUT THIS WORK AREA

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.







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