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Production & Supply chain

Order Management Specialist

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  • Shanghai, Shanghai, China
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 21513CN

  • Date posted: 04/07/2025

    • WHAT YOU'LL NEED TO HAVE

    '- IKEA business model and ways of working
    - Knowledge of IKEA processes and customer order management and administration leading to an excellent customer fulfilment
    - Excellent understanding of processes on the area of expertise
    - Understanding of the customer needs, demands and expectations on the market
    - Market/industry intelligence: understanding of KPIs used for success measures for own function
    - Good knowledge of customer order, range and replenishment administration systems
    - Good understanding and actively use all IKEA manuals
    - Good understanding of the business plan process

    YOUR RESPONSIBILITIES

    '- Responsible for seamlessly enabling daily operations and an efficient distribution network on the market by securing an end to end planning and fulfilment process through securing the market setup for customer order flow from fulfilment units to customers.
    - Responsible for order monitoring, deviation handling and activities connected to regular, large and exceptional orders to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer.
    - Responsible for COD systems including investigation and troubleshooting with IT Support.
    - Responsible for the coordination and support of new fulfilment units connected to their orders (e.g. showrooms, rebuilds)
    - Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Customer Order Team to secure continuous improvement.
    - Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks.
    - Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group organisation and other business partners and stakeholders on relevant topics
    - Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions.
    - Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the order management process across all touchpoints.

    ABOUT THIS WORK AREA

    In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.








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