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Meeting & Understanding Customers

Sales Manager (Customer Relations mgr. combined role) - IKEA Gangdong

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  • Seoul, Gyeonggido, South Korea
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 328724

  • Date posted: 04/02/2026

    • Who you are

    **Please note that the official job title can be updated.**
    We believe that you are a driven leader with desire to lead business through people, sharing of knowledge and having a strong belief in the individual potential to develop.

    • You are highly motivated, self-driven, and possess an entrepreneurial mindset that empowers you to succeed in a fast-paced, ever-changing environment.
    • You have a dynamic, action-oriented approach and are confident in making independent decisions.
    • You are a customer-oriented individual, who ensures a good understanding of the local customer, market and community to enable a better local connection to the store experience, solutions and commercial calendar.
    • You lead and inspire your team to ensure that customer insights are translated into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.
    • You represent IKEA values and nurture a strong culture that inspires co-workers to reach extraordinary achievements in all customer meeting points.
    • You have also demonstrated your ability to drive and coordinate cross-functional topics and teams, ensuring an effective usage of IKEA business processes, working methods, manuals and commercial review.

    Your responsibilities

    • Lead the Selling, Customer Experience Departments and work in collaboration with the Operations team and others to secure a seamless and omnichannel shopping experience.
    • Deliver and lead the omnichannel and commercial action plan and the commercial calendar for the store.
    • Drive sales and optimize profitability in the store using the knowledge of the range, local market, competition and customers.
    • Initiate and facilitate all the processes of the working method for presenting the IKEA range that leads the store team to a relevant, sustainable and inspiring range presentation, an optimal store layout and effective and efficient store communication.

    To be considered for this role you must fulfil the following requirements:
    • Experience in working through others, setting priorities, delegating responsibility, and giving open and honest feedback.
    • Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration.
    • Previous leadership of large teams or groups.

    Our team within IKEA

    For Internal candidates, we will reach out to your current line manager for your reference check during the recruitment process. Please kindly align with your current line manager before applying.





    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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