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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Checkout Services Team Leader (40T, Perm.) - IKEA Gangdong

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  • Seoul, Gyeonggido, South Korea
  • Customer Relations
  • Full time

Job Description

  • Job ID: 326340

  • Date posted: 19/01/2026

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You have the IKEA values truly reflect personal values.
    • You passionate about leading business through people.
    • You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.
    • You have experience of actively meeting customer needs through understanding customers in a service industry
    • You have ability to plan staffing of cash line according to the customer flow.
    • You have experience of working in a fast-paced environment
    • You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
    • You have good analytical skills
    • You have ability to read and understand written English

    Your responsibilities

    Customers
    • I Ensure the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day, co-workers are ready and available to help customers.
    • I secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
    • I am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.
    • I spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.

    Commercial/Business
    • I act on customer feedback in order to make improvements to our service.
    • I understanding the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge.
    • I work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers. Where appropriate I work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction.
    • I educate my team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience.

    People
    • Through my own example, I actively work to secure the IKEA culture
    • I ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully.
    • I make sure that the agreed schedule for the day is kept.
    • I am available to help and support colleagues when needed.
    • I work together with other functions to improve the shopping experience for our customers in order to generate more sales.

    Financial
    • I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
    • I know our daily and weekly service targets and this drives me to improve our service delivery.
    • I have an overview of the store and customer relations action plans and understand how our action plan supports the achievement of these.
    • I constantly monitor our performance against agreed goals, adapting and taking action when required.

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    We appreciate your application. Kindly submit your application as soon as possible. We aim to conduct interview from XX APR based on our target on-boarding date which is Xst of XXX 2020. Regardless closing date of this job post, interview is going to proceed sequentially

    Due to the tight timeline, invitations to interviews will most likely be sent out with short notice and we truly appreciate your cooperation & understanding for this. Some interviews may be conducted over phone or Video - Microsoft TEAMS (To reduce travel).

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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