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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Deputy Commercial Team Leader Roma

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  • Roma, Roma, Italy
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 321463

  • Date posted: 03/12/2025



    • WHAT YOU'LL BE DOING DAY TO DAY:
    • Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities.
    • Follow up and act accordingly by using proven solutions and good examples
    • Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in was that inspire and satisfy customers in every touch points
    • Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
    • Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability
    • Be an active speaking partner with your Store Commercial Team and your matrix in SO to have an effective collaboration between the store and the SO, by keeping an active eye on the competition and sharing best practices and prove solutions
    • Proactively work with P&C department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
    • Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
    • Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
    • Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering

    WHAT YOU'LL NEED TO HAVE:
    • Ability to explore the potential business opportunities within local market
    • Ability to understand customers’ needs and habits in order to promote an omnichannel approach
    • Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
    • Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L
    • Ability to communicate effectively with different stakeholders even in official events or meetings
    • A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
    • Ability to organize and prioritize different tasks and processes even inside an unknown environment
    • Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
    • Good knowledge in Italian and English
    • National mobility

    WE CARE FOR PEOPLE
    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.
    Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).

    If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team.
    We’ll make sure you receive the support and accessibility you need to fully engage in the process.







    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!








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