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Production & Supply chain

Product Recovery & Quality Co-worker

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  • Richmond, Australia
  • Quality & Lean
  • Part time

Job Description

  • Job ID: 290177

  • Date posted: 08/05/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $27.35 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information:
    • This role is Permanent Part-time, 40hrs/fortnight
    • The internal job title for this role is Products Recovery & Quality Co-worker
    • Applications close Wednesday 21 May 2025
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

    About this work area

    As Product Quality & Recovery Co-worker your responsibilities will include, but are not limited to:
    • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
    • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
    • Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
    • Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
    • Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
    • Always consider the sustainability impact when deciding when and how to recover products.
    • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
    • Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.



    As Product Quality & Recovery Co-worker you are, or you have
    • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
    • A passion for building furniture, our products, and our sustainability initiatives.
    • Experience with regular use of computers and IT systems.
    • Strong customer focus, ensuring we keep the customer in mind no matter what we do.
    • Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
    • A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting.
    • Motivated, results-driven mindset that does not shy away from challenges.
    • Comfortable with the physicality associated with this role, similar to a warehouse co-worker.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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