Job ID: 267258

Date posted: 12/12/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
• This role is Permanent Full-time, 76hrs/fortnight.
• $28.59 base hourly pay rate
• The shift times required to work will be spread between 10:00am to 7:30pm and 9:30pm (Thursday - Saturday).
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As Sales Co-worker your responsibilities will include, but are not limited to:
• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
• Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
• Supporting customers with their kitchen design process using our in-house 3D rendering software and product catalogue. You will build strong relationships with the customer throughout their planning journey.
• Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Sales Co-worker you are or have:
• A passion for our home furnishing products and working with customers.
• Ability to liaise confidently with existing and new customers via phone calls, emails, and face to face interactions.
• Strong communication skills and ability to connect with others, you are able to understand the customer's needs and the ability to build strong relationships.
• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work autonomously with a strong problem-solving attitude.
• Ability to prioritise tasks efficiently and effectively in a fast-paced environment.
• You have proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.
• A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
• Prior Design Consultant and Sales experience is preferred for this role, but not essential if you have the right passion, willingness and ability to learn!
We need people like you
At IKEA, work is so much more than a job. Come join us!