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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Customer Coordinator

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  • Rhodes, New South Wales, Australia
  • Customer Relations
  • Full time

Job Description

  • Job ID: 325731

  • Date posted: 12/01/2026

    • What you need to know

    • These roles are Permanent part time and Full-time. 76 hours per fortnight - Full availability every 2nd weekend. 60 hours per fortnight - 4 weekdays + every 2nd weekend
    • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).

    About this work area

    As Customer Coordinator your responsibilities will include:
    • Supervising the daily operation of the team to ensure a positive customer journey.
    • Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
    • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
    • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
    • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
    • Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences.



    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!



    To be considered for this role at least 1 year of experience supervising teams is required.

    As a Customer Coordinator you are:
    • Passionate about the customer experience and home furnishings.
    • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
    • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
    • Have strong attention to detail and process improvements, with high-level verbal and written communication skills.
    • Adaptable, energetic, and remain calm and confident under pressure.
    • You have proficient computer skills and an ability to learn and use systems and digital tools.




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