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Meeting & Understanding Customers

Commercial SFM & Bistro Manager

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  • Pisa, Pisa, Italy
  • Food & Restaurant
  • Full time

Job Description

  • Job ID: 325073

  • Date posted: 19/01/2026



    • PURPOSE OF JOB
    You will ensure IKEA Retail Food in commercial calendar, develop commercial initiatives and food competence in the store. Act as a commercial business partner within the IKEA business in the store. Lead and coach the restaurant in optimizing and developing the IKEA Retail Food business, considering the IKEA brand position, strategies, legal compliance and people and planet positive in all IKEA touchpoints as well as promoting IKEA as a great place to work

    WHAT YOU'LL BE DOING DAY TO DAY
    • Contribute to the implementation of global and national compliance standards to secure a safe environment for customers and co-workers.
    • Ensure the commercial agenda by securing that retail foundations and sales steering tools, food safety and Swedishness is in place
    • Lead and implement the commercial strategy and commercial calendar in collaboration with relevant stakeholders
    • Lead the implementation of the stores IKEA Retail Food communication strategy
    • Develop and improve by seeking and acting upon customer feedback
    • Ensure that the customer restaurant is in shape as new, common store planning solutions and vitality packages are implemented
    • Secure that excellence in operations and high quality standards of customer experience in the customer and co-worker restaurant and optimized levels of commerciality are achieved by cooperating effectively with the Kitchen Production Manager
    • Contribute to the creation and implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
    • Ensures that the team has the correct competence regarding the IKEA Food range and the IKEA services and can share this with customers in a good way
    • Identify, recruit, introduce, and develop the many talents and to secure succession planning
    • Secure a lean, diverse and high performing team through building IKEA Food and IKEA competence and leadership and empowering co-workers to act on their own initiative
    • Be responsible for the implementation of the global and national people and sustainability strategies

    WHAT YOU'LL NEED TO HAVE
    • Good knowledge of IKEA Food business solutions, compliance standards and Food safety standards, Local food
    legislations, National business direction, Consumer and Market research, Food Trends and Customer buying behaviour
    • Experience in coordinating a group of people in a customer facing environment is nice to have and ability to deliver strong business results through people
    • Strong analytical skills and ability to take data-driven decisions
    • Planning and organizational skills
    • Ability to handle multiple topics and changing priorities/deadlines
    • Strong Commercial attitude and ability to identify new commercial and business opportunities
    • Communication skills and ability to build trustful relationships
    • Ability to maintain effective work and leadership behavior in the face of setbacks or pressure in a fast-working environment
    • Capable of communicating in English and Italian both in writing and verbally







    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!



    WE CARE FOR PEOPLE
    At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, family situation and ability.
    Our recruitment process may include recorded video interviews, digital platforms, and assessments (e.g., logical–numerical or aptitude tests).
    If you have a disability or any specific needs you’d like us to be aware of, please feel free to share this with us during your first contact with our recruitment team. We’ll make sure you receive the support and accessibility you need to fully engage in the process.


    WORKING WITH US HAS ITS REWARDS
    Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

    As part of the team you’ll have access to: 
    - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
    - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
    - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
    - Employee discount: 15% on the purchase of IKEA products for personal use
    - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
    - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
    - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together




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