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Meeting & Understanding Customers

Retail Sales Associate II

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  • Philadelphia, Pennsylvania, United States
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 325860

  • Date posted: 13/01/2026

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Retail Sales Co-Worker II, enhancing the shopping experience and attentive customer service to consistently boost sales, you will:

    Optimize sales and maintain profitability by guiding customers toward high-priority and best-selling products.

    Build customer relationships to understand their needs and ensure a positive shopping experience both in-store and remotely.

    Leverage expertise in IKEA's multi-channel retail offerings, empowering customers to shop seamlessly both in-store and remotely, whenever and however they choose.

    Utilize fundamental measurement and construction techniques, combined with a thorough understanding of complex modular furniture planning and basic design principles, to create planning solutions that effectively meet customers’ needs.

    Keep the area of responsibility clean, tidy, priced and fully stocked. Ensure that the IKEA basic merchandising standards are in place to give customers a positive shopping experience.

    Express enthusiasm for IKEA products by consistently expanding knowledge of their features and benefits. Share this expertise with customers to guide their decision-making, ultimately enriching their shopping experience.

    Understand the store and department action plans. Actively contributes to achieving your department's goals.

    Actively offer all the services available in IKEA to help customers make informed choices, which results in a better shopping experience for them.

    Demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

    Support the implementation and upkeep of planned and commercial activities in, or involving, your range.

    Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

    Apply now!

    JOB TYPE - Permanent, Full-time
    BENEFITS ELIGIBLE? Yes
    HOURS - 34-40 hours per week. Must have complete open working availability from Mondays to Sundays between the hours of 9:00AM to 10:00PM.

    The hourly pay range for this role is $19.96 - $28.20

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (Must work minimum of 20 hours per week)
    A fun and inclusive work environment!

    QUALIFICATIONS

    High School Diploma, GED or Equivalent.

    2-3 years of relevant work experience in sales, actively selling & upselling products and services through understanding customers and their needs.

    Experience in retail, preferably in the home furnishing sector.
    The starting rate/ salary for this position ranges from 19.96 USD to 28.2 USD and will be based on relevant work experience.
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