Supply and Availability Manager, IKEA Malaysia

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

PURPOSE OF THE JOB:

Create and constantly improve excellence in operations in retail supply integration. Synchronize supply and commercial needs, resulting in the highest possible customer perceived availability at the lowest possible total cost.  Take responsibility for securing agreed goals on availability as well as supporting a healthy and efficient stock structure within the entire market and across all channels.

Translate and co-create commercial priorities into action for Customer Fulfilment in the market.  Lead, steer, plan, coach and follow up the daily tasks in supporting availability within the market with a customer-centric and collaborative approach.  Contribute to creating the right prerequisites in the organisation to enable the growth agenda.

RESPONSIBILITIES OF THE JOB

• Lead the country supply and availability teams to secure excellence in range administration, forecast alignment, the store ordering process, store capacity planning and utilization and efficient store replenishment thereby supporting a successful customer journey.
• Lead and inspire the Sales and Supply Support Manager matrix and support with the necessary tools, methods and functional competence development needs and secure a succession plan for the Sales and Supply Support Managers. Identify and develop talent within supply and availability team to secure a succession plan that contributes to successful future IKEA growth.
• Play an active role in creating the Retail Logistics action plan and set goals in supply and availability that deliver on the country business plan while also ensuring all actions taken are always aligned with the overall IKEA business plan objectives.
• Be an active partner in the creation, planning and implementation of the country’s commercial calendar and follow up on market activities to always secure the highest possible goods availability in co-operation with Sales and supply chain partners. Regular review of performance with commercial and supply partners, identify and follow up on any necessary corrective actions to ensure agreed goods availability goals are achieved.
• Data driven analytic development and decision making, together with In-store Logistics and Business Navigation as part of the inventory management procedure.
• Accountable for the creation of a minimum five-year capacity plan for the country/market and securing the forecasting of retail logistics capacity requirements for the short-, mid- and long-term capacity, as part of the total supply chain capacity. Accountable to the optimal distribution setup to stores to secure products at the lowest possible costs.
• Contribute to accurate forecasting by supporting the stores with the alignment of operational store forecast with demand planning forecast on total range, with focus on strategic and new articles.
• Together with the commercial team secure the preconditions in the stores for a smooth and timely range renewal process and timely sales start of new range and vitality packages.
• Ensure that the supply and availability team work ethically and in compliance with internal and external laws/rules, including legislation relating to risk, sustainability and health and safety regulation.

REQUIREMENT FOR THE JOB

Motivation 

• The IKEA Vision, Business Idea, and HR Idea inspire daily work. 
• Interested in home furnishing, life at home, and the IKEA product range.
• Passionate in fostering talent development and growth. 
• Passion for product requirements, compliance, and thriving in a dynamic omnichannel retail environment. 
• Driven to achieve goals with people.  
• Able to offer suggestions and enhancements to improve daily operations and business with focus on customer satisfaction.
• Enjoy applying strategic, tactical and operational approaches in analytics and decision making, enabling opportunities from customer perspective in challenging situations.

Knowledge 

• Understanding how to recruit, lead & manage and develop talent to build high performing teams and secure succession for the future.
•  Understand budget, cost and key performance measurements used to plan, follow up and steer the business.
• Understand the IKANO global and country and store business plan processes and how to integrate availability, supply and fulfilment priorities into those plans.
• Understand how other store and service office functions contribute to successful customer fulfilment operations
• Know what logistics knowledge to contribute within the service office commercial team, to raise the overall commerciality across all sales channels.
• Understand the IKEA Code of Conduct, regulations and legislation relating to health, safety and security.
• Knowledge of the IKEA Concept description, including the IKEA vision and business idea, and IKEA culture and values.
• Know the IKEA Commercial Review process and support the stores in a continuous development based on the learning/results

Capabilities

• Ability to lead based on performing and delivering through team/stakeholder engagement.
• Ability to build trust and communicate in a clear and targeted way with different people in different situations.
• Ability to manage a high volume and agile retail environment, reaching the desired effect or results.
• Ability to deliver, making things happen with speed, simplicity and flexibility even in unpredictable situations.
• Ability to follow up and optimize operational performance while considering tactical plans.
• Ability to develop (support, coach and train) others to grow and, at the same time, secure my own development.
• Employs analytical capability as well as critical thinking skills to translate business and customer needs into development initiatives.

Please apply before 01 Jan 2026