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Meeting & Understanding Customers

Halal Compliance Manager, IKEA Damansara

Petaling Jaya, Malaysia Food & Restaurant Full time
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Job Description

Job ID: REF5040A

Date posted: 16/04/2024

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

The IKEA Food Halal Compliance Manager is responsible for overseeing all aspects of IKEA Food's Halal operations, ensuring compliance with Halal standards and regulations. This role involves a combination of strategic planning, operational execution, and regulatory compliance.

  • You will develop and implement halal compliance policies and procedures for all food service outlets in the IKEA stores.
  • You will establish HALAL SOP and HALAL ASSURANCE SYSTEM manuals and guidelines.
  • You will coordinate with JAKIM, MOH, and other relevant government agencies regarding halal-related matters to meet food safety requirements.
  • You will conduct training sessions to ensure food safety, quality, and regulatory compliance.
  • You will manage customer complaints and conduct QA investigations.
  • You will address Non-conformance (Corrective Action) related to Halal matters promptly and provide timely justifications.
  • You will keep store and country management informed about any changes regarding Halal certification.
  • You will review the Halal Assurance System to ensure information is up to date.
  • You will ensure all food and beverage supplies are halal and registered with MYeHALAL.
  • You will prepare documents and reports for HALAL committee meetings.
  • You will maintain the HALAL files and documents, ensuring they are well-organized and up to date.
  • You will conduct external and internal halal audits to monitor halal quality and oversee internal halal training to promote knowledge and awareness of halal practices in the food and beverage industry.

  • Experience in the food & beverage industry as a Halal compliance manager.
  • Experience liaising with government agencies or certifying bodies for obtaining and maintaining Halal certification.
  • Knowledge and experience in determining/checking product ingredients.
  • Excellent communication and interpersonal skills to liaise with internal stakeholders and external parties.
  • Strong analytical and problem-solving skills to address non-conformities, customer complaints, and other issues related to Halal compliance.
  • Strong strategic planning skills to develop and implement Halal compliance policies, procedures, and protocols across all operational areas. Ability to assess risks, identify areas for improvement, and implement effective solutions.

More Information

Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment. 

*If you can't access the link, please go to the original job posting at Smart Recruiter. 

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi benefits

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.


We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.

Free Parking

All co-workers are given free parking.


Please apply by 15 May 2024.