Risk, Control & Compliance Manager, IKEA Pasay City

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph

About the job
Reporting to the Store Business Navigation & Operations Manager, with a matrix reporting line to the
Risk & Compliance Manager, Ikano Retail, you will oversee the safety, security, and compliance of our
store operations. You will lead the integration of risk management frameworks into store processes,
promoting a safety-focused culture while ensuring adherence to IKEA’s standards and local regulations.

Your assignment

• Business Process Compliance: Work with stakeholders to ensure that store operations meet IKEA’s safety standards, and compliance with standard operating procedures (SOPs), local legislation, and regulatory requirements.
• Risk Assessment & Mitigation: Identify, assess, and address safety and security hazards, process gaps, and implement preventive and corrective actions to mitigate risks.
• Leadership in Safety & Security: Lead the development, implementation, and monitoring of safety operating procedures and systems that align with IKEA’s requirements and local legislation.
• Training & Development: Provide expertise on and develop training materials for co-workers and external partners to ensure adherence to safety and risk management protocols. Oversee ongoing training and audits related to safety and compliance.
• Emergency Response Management: Ensure readiness for emergency situations by coordinating with the store’s Emergency Response Team. Lead crisis management and emergency response efforts in alignment with the store’s plans.
• Risk & Compliance Culture: Promote a safety-focused culture by raising awareness and driving action throughout the store. Educate and empower co-workers and external service providers on Ikano’s Code of Conduct, Anti-corruption & Bribery Policy, operational procedures, and relevant local legislation related to health, safety, security, and the environment, fostering a culture of transparency and ethical behavior.
• Audit & Incident Management: Lead incident investigations and work with relevant teams to resolve safety issues. Ensure compliance with internal and external audits (Sec Check, insurance reviews, Wecheck, etc.).
• External Agency Relations: Represent IKEA in communications with external agencies (e.g., Police, Fire Brigade, Security Services) and ensure ongoing compliance with regulatory changes and requirements.
• Fraud Prevention: Identify areas of potential fraud and work with internal stakeholders to ensure proper controls are in place to mitigate risks.

Your profile

• You have a Bachelor's or Master’s degree in Occupational Health & Safety, Environmental Engineering, or related fields.
• You bring at least 10 years of experience in a similar or compliance role, including 3 years in a managerial capacity.
• You are passionate about people, safety, and creating a strong Risk & Compliance culture.
• You possess excellent communication, leadership, and problem-solving skills.
• You have a strong understanding of Occupational Health & Safety, risk assessment, safety systems (including fire and security), and local regulations.
• You are proficient in incident investigation, fraud management, and crisis handling.
• You demonstrate strong personal integrity and can work independently as well as collaboratively within a team.
• You have the ability to lead business through people by demonstrating strong leadership capabilities.
• You have experience in managing Fire Command Center and security guards.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!