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Meeting & Understanding Customers

Food Commercial Manager, IKEA Odense

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  • Odense, Fyn, Denmark
  • Food & Restaurant
  • Full time

Job Description

  • Job ID: 323046

  • Date posted: 17/12/2025

    • Who you are

    At IKEA, we highly value values-based leadership: open and honest communication, inclusiveness, and a strong focus on the guest experience. We offer a position in one of the world’s most exciting retail companies, where the pace is fast and every day brings something new. If you see yourself in most of the points below, and you wish to be a part of the journey towards the best IKEA food experience in the world, please get in contact with us.

    We imagine that:

    • You have experience in leading and developing a team, and you enjoy it.
    • You thrive in a high-energy environment and can maintain an overview with a strong sense of structure.
    • You lead by example and are an active, hands-on leader.
    • You speak and write fluent English and are at a minimum willing to learn Danish.
    • You have a good knowledge of working in a conceptual retail environment and are dedicated to delivering excellent customer experience with FOOD Quality and Safety at heart.
    • You have a good understanding of finance, KPIs, and optimizing daily processes.
    • Experience from a FOOD commercial side is beneficial, but most important is the motivation to learn all about food.

    Your responsibilities

    • Ensuring the commercial part of IKEA Foods at all guest meeting points, as well as the co-worker restaurant.
    • Securing an irresistible food offer by ensuring the proper customer and guest guidance, driving the hospitality aspect of the food business.
    • Ensuring that our customers are always in focus, having a daily dialogue with them and learning from and acting on their feedback.
    • Ensuring the food areas are well-maintained and that daily work routines are in place and followed in all daily work.

    Our team within IKEA

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    Questions and support? Let's connect!

    If you have any questions about the position, you are welcome to contact Food Manager Peter Broholm. Mail: Peter.broholm@ingka.ikea.com

    If you have questions about the recruitment process, please contact Senior Recruiter Mette Forsberg at mette.forsberg@ingka.ikea.com.

    Please note that we do not accept applications via email – only through our recruitment system. Applications sent by email will not be processed.

    Other information

    • The position is full-time, 37+ hours per week, on an individual contract.
    • You will influence over your own working hours, taking business needs into account.
    • Your working hours will vary within the time frame of 7 AM to 9 PM.
    • You should expect to work one to two evenings per week and every third weekend.
    • Salary in accordance with IKEA’s salary policy.
    • We offer a range of employee benefits, including pension scheme, health insurance, massage program, staff canteen, employee discount, partner discount programs, annual gift, and bonus.
    • Preferred start date: As soon as possible by agreement.

    We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.
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