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Meeting & Understanding Customers

Product Quality & Recovery Manager IKEA OSTRAVA

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  • Ostrava-Záb¿Eh, Moravskoslezský Kraj, Czech Republic
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 327226

  • Date posted: 23/01/2026

    • Who you are

    • Find sustainable ways how to re-use broken or used goods and minimize waste.
    • Cooperate with other departments and steer preventive actions.
    • Assemble, fix and repair products.
    • Prepare statistics and analytic reports from recovery department.
    • Actively give feedback and report quality deviations and defects to secure better quality of goods.
    • Lead and manage a Recovery team.

    Your responsibilities

    An ideal Product Quality & Recovery Manager:
    • is a great example of IKEA values,
    • boosts sustainable behaviour,
    • keeps finding new ways of optimising recovery revenue,
    • takes responsibility and is able to make quick decisions,
    • can communicate confidently in English and Czech.

    GROWING TOGETHER
    You will like this job because you:
    • love IKEA culture and products,
    • enjoy the fact that your job is important from the sustainability point of view,
    • like to give products a second chance,
    • can use your analytical, technical and manual skills,
    • enjoy interacting with other people.

    Together as a team

    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    Nabízíme:

    • V prvé řadě příjemné pracovní prostředí a skvělé kolegy.
    • 5 týdnů dovolené ročně.
    • Roční příspěvek 10 000 Kč na MHD nebo Flexi Passy.
    • Skvělé snídaně, obědy a večeře za zvýhodněnou cenu. Kávu, čaj a nealkoholické nápoje po celý den zdarma.
    • MultiSport kartu pro Tebe i Tvé blízké – ve zdravém těle zdravý duch.
    • Zaměstnaneckou slevu 15% na všechny výrobky IKEA.
    • On-line lékařskou poradnu uLekare.cz, objednání u lékaře a prevence.
    • Podporu v těžkých situacích prostřednictvím programu HELP.
    • Možnost dalšího rozvoje.
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