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Meeting & Understanding Customers

Shopkeeper - Retail Sales Leader​

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  • North Lakes, Queensland, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 322709

  • Date posted: 11/12/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Subsidised meals and complimentary drinks in our Co-worker restaurant
    • Free uniforms provided
    • Free Co-worker parking
    • Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • These roles are Permanent Full-time, 76hrs/fortnight
    • The internal job title for this role is Shopkeeper
    • Applications close ​Thursday 8th January 2026
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As ​Shopkeeper​ your responsibilities will include, but are not limited to:

    • Optimising sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
    • Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis.
    • Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own.
    • Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.
    • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
    • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.



    As ​Shopkeeper​ you are:

    • Passionate about home furnishing, you love volume retailing and have a desire to lead and motivate your own team to succeed, celebrating success along the way.
    • Passionate about Customer service with a strong desire to exceed every customers expectation.
    • Business-minded and result-driven with a strong desire to exceed all sales targets.
    • Have a minimum 2 years of previous experience managing and leading a retail store or a large home furnishing business with demonstrated success in driving sales growth.
    • Have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment and love working in and fostering a strong team environment.
    • Ability to influence and communicate effectively, that provides rapid customer-focused problem solving with a smile on your face.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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