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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Cashier and Customer Service (12-19 Hours/week)

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  • Norfolk, Virginia, United States
  • Customer Relations
  • Part time

Job Description

  • Job ID: 323505

  • Date posted: 19/12/2025

    • Why we will love you

    • 1 year sales or customer service experience preferred
    • High School Diploma or equivalent

    What you'll be doing day to day

    • Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
    • Provides an efficient and accurate checkout experience in various areas of the store
    • Offers additional products and services such as home delivery, credit card, and IKEA Family card
    • Resolves customer concerns independently to meet their unique needs and expectations
    • Provides friendly, safe, and efficient car loading and unloading services

    Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    JOB TYPE: Permanent, Part time
    BENEFITS ELIGIBLE: Yes
    HOURS: Hourly role 12-19 Hours/week

    Retail environment, must have open availability Monday through Sunday

    The pay rate for this role is $17.15/hr

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
    Generous paid time off, holiday and sick time
    WiselyPay – get earned wages up to two days early
    Paid parental leave (up to 16 weeks)
    KinderCare tuition discount  
    Retirement and bonus plans
    Co-worker discount, meal deal, and referral bonus
    Pet insurance program
    Education assistance and learning programs
    Safety shoe reimbursement
    24/7 telehealth visits
    Dental and vision plans
    Medical and Rx plans (must work min. 20 hrs/wk)
    A fun and inclusive work environment
    Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role

    QUALIFICATIONS

    • 1 year sales or customer service experience preferred
    • High School Diploma or equivalent
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