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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Shopkeeper

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  • Marsden Park, New South Wales, Australia
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 324860

  • Date posted: 05/01/2026

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    Two roles available. One is Permanent Full time, and the other is Temporary Fulltime 76 hours/fortnight
    • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Shopkeeper your responsibilities will include, but are not limited to:
    • Securing and optimising sales and profitability of a multimillion-dollar home furnishing department, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
    • Acting quickly on commercial opportunities and customer feedback, as well as a good understanding of the local market and competition, supply, and performance analysis.
    • Lead, coach and develop engaged and knowledgeable co-workers to actively serve and assist customers to improve their overall shopping experience.
    • Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
    • Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.
    • Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.
    • Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.



    As Shopkeeper you are or have:
    • Passionate about home furnishing, love sales and have a desire to lead and motivate your own team within a leading retailer.
    • Proven experience in delivering on sales KPI’s and budgets, with knowledge of how to maximise profitability and growth potential of your department.
    • Previous experience managing and leading in a commercial environment, customer-oriented business & actively selling through understanding customers and their needs, with demonstrated success in driving sales growth.
    • A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop and share your knowledge with others.
    • A considered decision-maker with the aptitude to collaborate across functions, as well as to influence and communicate effectively at all levels of a fast-paced, future-oriented organisation.
    • Enjoy working in a fast-paced and omnichannel environment and have ability to make things happen by championing flexibility, speed, and simplicity.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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