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Steering & Leadership

Store Sales & Customer Manager (Canberra)

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  • Majura, Australia
  • Leadership & Management
  • Full time

Job Description

  • Job ID: 284999

  • Date posted: 28/03/2025

    • Our team within IKEA
    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.
    What you need to know
    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional information
    • This role is Permanent, Full time, 76hrs/fortnight.
    • As a part of the recruitment process this role requires a pre-employment national police check for the final candidate.
    • The internal title for this role is Market Sales & Customer Experience Manager.
    • In this role, you will be required to work a mixture of day and evening shifts including working a rotating weekend roster.
    • Applications close: Friday 25 April 2025.
    About this work area
    As the Market Sales & Customer Experience Manager, you are a seasoned leader who is passionate about driving sales and creating exceptional experiences for customers. With a solid background in retail and a love for home furnishings, you are committed to leading a team that consistently delivers great results for both customers and the business. Your goal is to inspire your team to optimise every step of the customer journey, ensuring that each interaction contributes to outstanding satisfaction, loyalty, and sales growth.

    You will use your commercial expertise to grow revenue and strengthen IKEA’s presence across both in-store and online channels. By analysing customer insights, you will guide your team to continuously improve their approach and seize new opportunities. Your leadership is hands-on and motivating, setting the stage for success by creating a collaborative environment where performance excellence thrives.

    With your extensive retail experience, you understand the ins and outs of a sales-driven environment and know how to inspire your team to hit and exceed targets. You lead by example, driving initiatives that boost customer satisfaction and business growth. Your deep knowledge of market trends and customer needs ensures that the business stays responsive and agile.

    You are a partner to commercial stakeholders, collaborating closely to steer business direction and ensure seamless execution. Above all, you are committed to building a culture of engagement, inclusivity, and personal development, where each team member can grow to their fullest potential. By embodying the company's values and leading with passion, you will continue to grow the business while creating a positive, customer-first atmosphere that sets the company apart.

    As Market Sales & Customer Experience Manager your responsibilities include but are not limited to
    • Lead the customer & selling assignment and unit strategy and be accountable for its performance.
    • Lead, coach, and develop a high-performing team of sales and customer service leaders and co-workers, ranging in experience and skill levels. Foster an environment that prioritises customer satisfaction while promoting a culture of continuous learning and development. Ensure the team has the tools, knowledge, and motivation to achieve set goals.
    • Work hands-on and be fully engaged on the shopfloor, providing direct support to co-workers and customers when needed. Ensure smooth daily operations by leading through people and offering real-time guidance.
    • Collaborate with the Commercial team to translate broader business action plans to operational goals. Set clear, measurable objectives for the team, track progress, and identify performance gaps.
    • Oversee resource allocation, including people planning and budgeting, to ensure operational efficiency. Work with the leadership team to manage budgets effectively, ensuring that the resources are optimally distributed.
    • Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.
    • Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary.
    • Periodically take on Duty responsibilities, acting as the Store Manager to ensure the safety of visitors, customers and co-workers.

    To be considered for this role, experience in the following is essential:
    • Minimum 3-5 years’ experience in leadership or management within commercial functions.
    • Extensive experience working in a fast-paced, omnichannel retail environment, with a strong understanding of operational processes and floor management.
    • Proven effective business acumen and strong understanding of profit and loss.
    • Successful skills in problem solving, conflict management and people development.
    • Skilled in making commercial decisions based on market data.
    • Experience of Omnichannel customer experience.
    We need people like you!
    At IKEA, work is so much more than a job. Come join us!
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