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Shop Manager

Kuwait City, Kuwait Sales & Commercial Full time
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Job Description

Job ID: REF477H

Date posted: 02/07/2024

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People!

Job description
  • Secure a consistent, seamless positive customer experience through all channels by ensuring that your shop is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
  • Ensure you have the right number of co-workers in the right place at the right time to run their shops; successfully and ensure their co-workers are ready and available to serve customers;
  • Ensure the shop works ethically and in compliance with internal regulations and external laws including legislation relating to risk, the environment, health, and safety;
  • Ensure your team understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers;   
  • Know your local market potential and work with your team and other functions to ensure your shop is locally relevant throughout the different sales channels;
  • Follow up your financial goals, KPIs and costs, and act on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups;
  • Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution. Identify and develop people within the shop to secure succession planning;
  • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

  • A natural leader with a good track record of managing a team of people;
  • Proven record of consistently meeting agreed budgets and goals and working on plans over at least 5 Years;
  • Setting and implementing action plans and providing clear direction and following up goals;
  • Experience of leading in a changing environment (Retail);
  • Ability to inspire others;
  • Flexible, able to adapt to various shift patterns and react to unexpected situations in a controlled and sensible manner.

More Information

A few more details for you

This position is full-time and is located in Kuwait. Please send your CV in English and tell us why you would be a good fit for this role.