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People, Projects & Support

Safety & Security Manager (Toppen Shopping Centre)

Johor Bahru, Malaysia Health & Safety Full time
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Job Description

Job ID: REF5096S

Date posted: 09/05/2024

Company description

Our vision “To create a better everyday life for the many people” is the reason why IKEA and our centres exists and why people choose and love to come to us. It is the driving force behind our success.
We believe home is the most important place in the world and by becoming “The leader in life at home” we will secure a strong brand position for IKEA and stimulate home furnishing interest on our markets. We want to be the “Preferred shopping centre destination” for retailers and business partners. For a successful future we must secure “Growth with long term profitability” and we will do this by a consistent focus within our four strategic cornerstones of Growth, People, Sustainability and Costs. 
Acting like a market leader in all our decision making and securing a “Market Leadership Mentality” in our organisation will drive us to reaching our vision.

Job description

Ensure that safety and security standard and procedure are put into practice in the most effective and efficient way. Be strong in crisis management and can handle crisis situation. Ensure that our customers can enjoy shopping experience in our area safely.

Your assignment

 Building Business Competence

  • Responsible all safety & security for the centre, property, staff and visitors; plan, execute, develop implementation strategy, action plans, procedure, threat assessments, analysis risk and security audit.
  • Work together with relevant stakeholder to:
    • support the adaption of local and national requirements to meet safety & security intended level of protection.
    • identify local or country specific safety & security hazards and incorporate preventive and protective measures and programs for these.
    • define the safety & security arrangements needed and ensure those are considered during Tenant Fit Out and design and construction phase of Toppen’s projects.
    • ensure the security operation and systems are developed, designed and installed to meet IKEA requirements. 
    • define and establish the relating operating procedures and be properly connected with the relevant authorities.
    • co-lead the tender for Security Company.
  • Take an active role in the design and build-up stage or rebuild of the store to support the implementation of the IKEA safety & security requirements in the following areas:
    • Fire prevention & fire control
    • Emergency evacuation
    • Accident prevention
    • Theft/Fraud; Robbery; Burglary; Crime
    • Emergency Response
    • Natural Hazards
  • Build relationship with local authorities to ensure good cooperation.
  • Train all co-workers and management of health, safety and security.
  • Support with safety & security matters regarding potential operational challenges in the units.
  • Get the required Toppen training/onboarding to be ready for all co-workers to create risk awareness.  

    Building Business Competence

  • Responsible for developing and implementing crime prevention programs including but not limited to the following: theft prevention, customers & employees; damage to property; threats and extortion.
  • Ensure a safe and secure environment for co-workers and customers through training, and national/local legal demands.
  • Responsible for the performance of the on-site supervisor and staff of the outsourced security service providers of the centre.
  • Ensure that all reports from outsourced companies are executed and sent in appropriate manner and according to agreed timeframes, and the information provided is correct.
  • Responsible for initiating appropriate negotiations in case such incidents take place.
  • Assist the unit to meet the intended level of Safety and Security by achieving positive results during Sec Check and insurance inspections.
  • Co-ordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate action according to the store Emergency Management Plan.
  • Ensuring that the company’s standards and rules are fulfilled in fire prevention, intrusion alarm, access control, video surveillance, safety systems.
  • Conduct internal safety and security audits, prepare and hold evacuation drills, firefighting equipment testing in order to ensure highest level of safety in the premises.
  • Develop and / or update and implement operations guidelines, standards and procedures in accordance with the company’s standards and legislation.
  • Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow–up.
  • Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.
  • Proactively implement measures to reduce the number of S&S related incidents.
  • Implement crowd management plan when required.
  • Be the initial point of contact when fraudulent activities or unethical behaviors (including but not limited to harassment, co-worker misconduct) are suspected or identified. 
  • Manage the S&S function in the store and develop potential successor.
  • Responsible for safety & security budget on Opex & Capex.


  • Contribute actively in various meetings.
  • Lead the operations team in different assignments, working efficient in a matrix organization.

  • Bachelor’s or Master’s Degree in Occupational Health / Safety, Environmental Engineering or a related field.
  • 10+ years of experience in the real estate operation field, preferably shopping centre, with 3+ years in managerial level.
  • Strong understanding of safety and security issues. Fundamentals of criminal and civil law.
  • Ability to design and deliver the complete training packages and programs.
  • Risk assessment and accident prevention skills, knowledge of firefighting skills.
  • Strong leadership skills, judgement, able to delegate responsibility with belonging authority.
  • Proven analytical and strategic thinking skills.
  • Proven communication and organizational skills.
  • Commercial awareness and customer service-oriented approach.
  • Financial responsibility and budgeting experience.
  • Organizational skills and multitasking, ability to prioritize.
  • Fluent verbal and written communication skills in Malay and English.
  • Computer literate.