Assistant Tenant Management Manager (Toppen Shopping Centre)

Our vision “To create a better everyday life for the many people” is the reason why IKEA and our centres exists and why people choose and love to come to us. It is the driving force behind our success.
 
We believe home is the most important place in the world and by becoming “The leader in life at home” we will secure a strong brand position for IKEA and stimulate home furnishing interest on our markets. We want to be the “Preferred shopping centre destination” for retailers and business partners. For a successful future we must secure “Growth with long term profitability” and we will do this by a consistent focus within our four strategic cornerstones of Growth, People, Sustainability and Costs. 
 
Acting like a market leader in all our decision making and securing a “Market Leadership Mentality” in our organisation will drive us to reaching our vision.

The Assistant Tenant Management Manager is responsible for maintaining effective relationships between tenants and landlord. Reporting to Tenant Management Manager, the Assistant Tenant Management Manager ensures that all tenants accommodated within the terms & conditions of the Tenancy Agreement and House Rules of Toppen.

Your assignment

• Key point of contact for tenants regarding operational and day-to-day topics after opening: support, complaints, requests, communications, TA obligations.
• Tenant’s contact point between CMO and SO.
• Co-ordination with CMO and SO for trainings and programmes to tenant with aim at increasing customer service level and business performance in Centre.
• Organize tenants’ engagement event on regular intervals.
• Analyze, evaluate and propose tenants’ Monthly Gross Sales performance.
• Working closely with tenants to unleash their sales potential.
• Setting up meeting with underperformance tenants to understand, assist and develop assistance plan.
• Support Tenant Management Manager and SO Leasing in developing lease strategy and yearly lease plan.
• Support Tenant Management Manager in Goal setting and planning in accordance with Centre’s Business plan and lease strategy.
• Analyze, evaluate, plan and recommend way / method of retaining and sustaining tenants’
• Conduct, monitor and analyze local retail market and competition.
• Support Tenant Management Manager in preparing departmental annual budget (income and expenses).
• Responsible for expenses tracking and monitoring.
• Recommend changes towards policies and procedures for continuous improvement.
• Establish, maintain and collection comprehensive / updated Tenants’ Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits insurances, agreement and other correspondences).
• Ensuring all tenants information are updated in POS system.
• Manual tenant sales collection.
• Ensure all Casual Lease documentation are fully executed according to SOPs.
• Co-ordination within CMO and SO on tenants’ related topics.
• Support to Operations in terms of tenant’s adhering to Centre’s House Rules, Agreements and other required manuals.
• Attending, planning, partaking and organizing in various projects, meetings and presentations.
• Support to marketing in terms of Mystery shopper survey.
• Support in delivering yearly Tenants Satisfaction Index (TSI), Customers Satisfaction Index (CSI) and Brand Awareness Survey.
• Undertaking the role of Duty Manager on weekends on Public Holidays.
• Co-ordinate and assist Finance on refunds of deposit and collection of outstanding debts.

• Professional certificate, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, any field.
• Minimum 7 years experience in commercial or retail property leasing and / or tenants’ management / coordination.
• Ability to learn and understand technical systems related to tenants.
• Pro-active with positive attitude, independent and strong organizational skills.
• Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation.
• Ability to prioritize and execute multiple tasks, have a sense of urgency to complete the projects and be detail oriented.
• Ability to develop rapport with all people at all levels.
• Possesses good verbal and written in English and Bahasa Malaysia.

We hire based on our values. Watch the video and answer the following question in your application:

Tell us about a time you strongly disagreed with your manager. What did you do to convince him or her that you were right? What ultimately happened?