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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Home Furnishing Consultant/全屋设计顾问

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  • Jinan, Shandong, China
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 22281CN

  • Date posted: 05/01/2026

    • WHAT YOU'LL NEED TO HAVE

    • Knowledge of the complete IKEA product range (focus on modular range) including service products.
    • Basic home furnishing and life at home knowledge.
    • Basic range presentation know-how.
    Multi-skills and proactive behaviour to sell actively and help customers to buy.
    • Confident in approaching and talking to people in a polite and engaging manner.
    • Digital ability to work in an on- and offline integrated way.
    • Business-minded and result-driven with a customer focus.
    • Senior Sales experience of working in a customer- and commercial-oriented business.
    • Open to change / high flexibility and excellent attention to details.

    YOUR RESPONSIBILITIES

    • Demonstrate passion about IKEA products and actively learn about their features and benefits and share this knowledge with customers and colleagues.
    • Approach actively the arriving and browsing customers to greet them so that they feel expected and welcomed and identify their overall need to support them in the best way by asking the right questions.
    • Prepare yourself for the meetings with the customers and secure that the customers feel comfortable in the meeting. Host your customer as a guest.
    • Support and consult the self-planning customer, identify opportunities and check the self-planned solution by securing a good process from the beginning.
    • Lead in a 1:1 appointment through your planning proposal by communicating benefits and adapting through understanding the customer feedback in order to convert the planning offer into an order.
    • Offer all relevant available services, finalize, reassure and complement the shopping cart to give the customers a good feeling. Guide the customer through the payment process and contact the customer for after sales service.
    • Secure an efficient return process incl. system handling and if needed communication with matrix store and return goods handling.

    ABOUT THIS WORK AREA

    Our mission is to enable extraordinary growth in a new era by empowering co-workers to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA, securing efficient processes and operations in a certain market.








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