Job ID: 258868

Date posted: 13/11/2024

Who you are

We believe your backpack consists of:
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
• Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design
• Strong knowledge of general remote customer behavior across channels as well as of remote customer engagement
• General knowledge of how personal performance is measured and how it contributes to the business goals
• Extensive knowledge of IKEA Brand Identity and IKEA tone of voice as well as of the prerequisites of communication across channels
• Extensive knowledge of remote selling techniques and sales steering      
• General knowledge of relevant sales and service processes
• Passion for meeting customers
• Energized by selling and reaching goals
• Enjoy working with technology that enables distance engagement in a remote fast-paced and future-oriented environment
• Passionate about knowledge and a desire to further develop
• Strong commercial mindset and ability to steer sales in a polite, friendly and trustworthy way
• Ability to work with others in a team, being open to exchange of knowledge and insights
• Ability to work with modern tools and systems in a dynamic retail environment handling more than one task at the time
• Ability to communicate correctly, confidently and clearly in local language(s) across channels

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.

Your responsibilities

In this role, you will:

• Provide qualitative customer sales support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
• Offer home furnishing solutions, by demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
• Make use of remote active selling techniques and demonstrate proficiency in relevant remote digital planning tools in order to exceed customer expectations and maximize sales.
• Steer sales and the customer meeting to balance customer needs and business goals
• Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
• Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
• Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
• Put IKEA social and environmental commitments into practice thus contributing to sustainability
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

About this work area

We are looking for someone who will deliver excellent experiences to remote customers and maximize the sales by providing great offers and convenient solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.

Questions and support? Let's connect!

Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.