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Meeting & Understanding Customers

Easy Buying Manager - IKEA Goyang

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  • Goyang-Si, Gyeonggido, South Korea
  • Customer Relations
  • Full time

Job Description

  • Job ID: 329758

  • Date posted: 13/02/2026

    • Who you are

    ● You are passionate about customers and act to ensure a positive shopping experience.
    ● You have the IKEA values truly reflect personal values.
    ● You have solid understanding of all aspects of the home-to-home shopping experience.
    ● You have ability cost and budget management.
    ● You have proven leadership knowledge in a people-centric organisation.
    ● You have good communication, negotiation and influencing skills.
    ● You have ability to find solutions for customer and operational issues.
    ● You have ability to work independently and reliably on agreed working methods.
    ●You have good attention to details by being persistent, structured and accurate.

    A day in your life with us

    ● You contribute to the creation and operational implementation of the local customer relations' action plan.
    ● You support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
    ● You contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
    ● You implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
    ● You implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
    ● You ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
    ● You provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
    ● You provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
    ● You ensure balanced operational excellence in daily operations to enhance the easy buying experience.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    If you have questions regarding recruitment process, please contact to




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