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Meeting & Understanding Customers

Kitchen Instore Planner

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  • Gateshead, Tyne & Wear, Gateshead, United Kingdom
  • Customer Relations
  • Full time

Job Description

  • Job ID: 324885

  • Date posted: 05/01/2026



    • IKEA Gateshead are looking for a Kitchen Instore Planner to Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!


    WHAT WE OFFER

    • The Start Date of employment will be 1st of February.
    • The starting salary for this role is £28,100 based on skills and experience.
    • 39 Hours working 5 days per week between 09:00am until 22:00pm including 2 weekends out of 4.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WHAT YOU'LL NEED TO HAVE

    • You are someone who listens to the customer needs and offers innovative solutions to meet them.
    • You are someone who enjoys working on your own initiative with the autonomy to manage your diary of appointments.
    • You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
    • You enjoying following kitchens design trends and customer buying behaviors to provide relevant solutions to our customers.


    WHAT YOU'LL BE DOING DAY TO DAY

    • You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
    • You will engage with our customers instore identifying their needs, inspiring and advising them on the best solutions for their life at home.
    • You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
    • You will bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes.
    • You will work closely with sales targets and other KPI's.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

    Come see the wonderful workday where we create a better everyday life for the many

    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and a cover letter with your application so we can get to know you better.

    • Shortlisted candidates will be invited by email to attend a face-to-face interview.


    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter euan.mcgregor@ingka.ikea.com and I will be happy to help!







    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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