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Meeting & Understanding Customers

IKEA Key Account Manager

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  • Edinburgh, Edinburgh, City Of, United Kingdom
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 328009

  • Date posted: 05/02/2026



    • At IKEA Edinburgh we have bold plans to transform the customer journey in the Scotland North and East Market area, by getting closer to where our customers live & work, we aim to develop our customer offer to secure support and enable the consumers to feel and experience a more “accessible IKEA” wherever they live. We are looking for an innovative sales person that can cultivate new relationships while maintaining existing ones to develop and grow our Business to Business sales.


    WHAT WE OFFER

    • We are hoping to start the successful candidate in March however this can be discussed further at interview.
    • The starting salary for this role is £37,500 per annum, based on competence and experience.
    • 39 Hours working 5 days per week including evenings and weekends when required.
    • Your base location will be the IKEA Edinburgh store however there will be a need to travel all across Scotland.

    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions interest free loans.

    ...as well so much more!


    WHAT YOU'LL NEED TO HAVE

    • You are an experienced Business to Business sales person with a proven track record of converting leads into sales.
    • You are a strong leader with experience in influencing peers and stakeholders through inspirational communication.
    • You have experience in analysing performance against targets such as sales and market share, to identify commercial opportunities and create action plans.
    • You are knowledgeable about the local Business to Business market, with an understanding of customer expectations.
    • You have experience in providing customer support through in person and digital interactions seeing each interaction as an opportunity to convert contact to sales.
    • You have an interest in understanding the behaviors and needs of companies, their employees and clients finding the right solution for each.


    WHAT YOU'LL BE DOING DAY TO DAY

    • You will develop relationships within the Business sector aiming to secure requests for proposals for new builds, hotel refurbishments, apartments, office buildings, government offices and other such opportunities.
    • You will collaborate with store coworkers across relevant functions such as Selling and Customer Fulfilment, to create high quality and timely responses to all requests for proposals.
    • You will oversee the delivery of any won deals, coordinating and collaborating with coworkers in relevant functions to manage the process and avert issues.
    • You will handle the after sales service for all key account deals, following up to ensure satisfaction and address any issues, securing long term business relationships.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face to face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    We are unable to handle applications made via email and encourage you to apply online as soon as possible.

    For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!












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