Job ID: 165865

Date posted: 23/12/2024

Job Requisition ID: 165865 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To assist Regional Food commercial manager in securing a commercial and operational IKEA Food strategy that meets quality, food safety, environmental requirements.

Work together with the stores Food teams and other colleagues in the IKEA Food SO team to drive the importance of Food to attract, engage and drive visitation and customer satisfaction as well as optimize sales, gross margin, and profit to enable for extraordinary growth.

To strengthen food commercial competence and lead activities to address key gaps of food commercial and sales performance, effectiveness, and efficiency.

What you will do

Customers

• Lead and develop a mechanism in place to ensure our guests are always in focus and strive to make them smile, meet, and serve our guests showing empathy and care. Proactively set plans to ensure actions are taken into consideration based on the IKEA values
• Always look at the Restaurants and Food areas through the eyes of our customers and walk the stores regularly. Have a frequent dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input
• Empower and encourage IKEA Restaurant Managers and Co-workers to take immediate action to meet the needs of guests and give input on how to continuously improve our standards
• Responsible of consolidating and updating the services/products offered in our stores and use this knowledge to help guests

Commercial

• Responsible for integration of food into activity commercial calendar by working closely with stakeholders in and outside Commercial team
• Plan, conduct and follow-up commercial performance and review as well as act upon them to ensure performance excellence throughout the year
• Implement common food commercial framework and KPI’s adapting to local legislation and laws
• Lead food experience improvements and food innovation

Steering the business

• Work actively to make the IKEA Food department successful and high performing, today and tomorrow, by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of customers and co-workers, and excellent operational performance as. measured through our defined Key Performance Indicators (KPIs) such as ATV, items per basket
• Control overall operating costs without jeopardizing the service level to the customer and food safety standards.
• Utilise relevant reporting tools, such as Navision, the Functional Commercial Review, IKEA Customer Satisfaction Survey and Growing together, to develop the IKEA business, himself, and his team
• Monitor and challenge costs at a regional level by working in a lean, simple, and cost-conscious way using and sharing good examples and encouraging the Store Food Mangers to explore smarter ways of working

Operations

• Utilize relevant tools such as Profit & Loss, KPI-report, Operational Review, Pulse CX, and Voice in order to develop the business, yourself and your team.
• To ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards in conjunction with Country food Safety leader
• You implement the IKEA FOOD concept to increase the sales of IKEA home furnishing products and support the IKEA position as the leading home furnishings company.
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration
• Be an active player in driving an open and sharing climate, be a role model of the company values
• Be an active player in working on sustainability within food (sourcing of local ingredients, circularity in production, usage of sustainable materials and services

Required skills to be successful

• Must have analytical skills
• Must have multitasking capabilities
• Must be computer literate
• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English
• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the
• organization
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors

What equips you for the role

• Must have a minimum of 3-5 years food commercial marketing experience, preferably in a high-volume business
• Must have an interest and knowledge of culinary or food service industry
• Must have a strong customer focus
• Must have the ability to work in a high-volume, fast paced, and constantly changing retail environment

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.