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Production & Supply chain

Fulfilment & Replenishment Operations Coordinator

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  • Dongjing Songjiang Shanghai, Shanghai, China
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 22007CN

  • Date posted: 02/12/2025

    • WHAT YOU'LL NEED TO HAVE

    • University/college degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role.
    • Proven experience in utilizing technical equipment.
    • Proven record of applying and taking personal initiatives.
    • Computer skills.
    • Experience in planning and improving daily operations.
    • Confident and clear communication in English both written and verbal.

    YOUR RESPONSIBILITIES

    • Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading, replenishment of goods/orders and yard operations, within the agreed time with the customer in focus.
    • Coordinate and prioritize tasks and assignments by having the total operation in mind.
    • Maintain a clean, organised, safe and sustainable environment throughout the unit area. Ensure adherence and compliance of all safety requirements, Standard Operating Procedures, and secure proper training across function.
    • Responsible for the achievement of the goals determined by the Fulfilment/Replenishment Operations Team Leader, in order to support overall operations goals and achieve excellence in running operations.
    • Supervise the daily processes in the assigned area of responsibility, acting on deviations, solving problems in timely manner, identifying and acting on improvement potentials and ensuring that daily routines are followed.

    ABOUT THIS WORK AREA

    Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing a reality.
    To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to?end approach to develop our business and deliver results across functions together with our partners.
    We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
    As part of CFF, the function of Fulfilment and Replenishment Unit Operation will contribute to this objective by:
    - taking a lead and overall responsibility for operational excellence, performance, and development of units within the market.
    - striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
    - securing development and well-being environment for our many co-workers in the units.
    - enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the units.
    - continuous improvement and securing fulfilment of products through all channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.








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