Skip to main content
Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Product Quality & Recovery Manager 80-100%

Apply
  • Dietlikon, Zürich, Switzerland
  • Sales & Commercial
  • Full time

Job Description

  • Job ID: 321611

  • Date posted: 10/12/2025

    • What you need to know

    As a Product Quality & Recovery Manager, you will be responsible for leading and developing a team that ensures top-quality products, minimizes waste, and maximizes cost efficiency. Your focus will be on maintaining high customer satisfaction while driving sustainability efforts within the store.

    · Leadership experience in a retail or commercial environment.
    · Strong understanding of customer behavior in an omnichannel setting.
    · Expertise in product quality, safety, and recovery processes.
    · Knowledge of merchandising techniques and how to create a commercially attractive area.
    · Familiarity with IKEA’s product range, IT systems, and sustainability principles.
    · Business-oriented mindset with a focus on driving profitability and operational efficiency.
    · Ability to prioritize tasks and work under pressure in a high-volume retail environment.
    · Strong analytical and problem-solving skills to improve processes.
    · Excellent communication ability in German and English.
    · A collaborative mindset, with the ability to work cross-functionally.

    A day in your life with us

    · Lead, coach, and develop the Product Quality & Recovery team with a strong customer-first mindset.
    · Ensure all functions understand and contribute to product quality, safety, and recovery processes.
    · Act as an ambassador for customer product experience, ensuring all quality and safety deviations are reported timely.
    · Oversee the efficient management of the As-Is area, promoting a circular economy and reducing waste.
    · Establish effective blocking and sales stop processes to prevent defective or recalled products from reaching customers.
    · Set and track department goals, continuously identifying opportunities for improvement.
    · Implement common working methods, tools, and processes to optimize product quality, safety, and recovery.
    · Promote IKEA’s sustainability and environmental commitments, ensuring all waste is properly managed.
    · Develop team members and create a succession plan for future leadership roles.





    Do you think this would work for you?

    We want our employees to be happy and healthy.

    It also means saying 'thank you'!

    Our way of saying thank you:

    • 28 vacation days (based on a 100% workload)
    • 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
    • Very attractive social benefits
    • 15% staff discount on your purchase - in every Swiss IKEA store
    • You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
    • Free parking facilities
    • Unlimited access to the LinkedIn learning platform
    • Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
    • Bonus payments for all employees

    There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

    That's it from us.

    That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.

    We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.
Apply

Similar Jobs

Mitarbeiter:n Verkauf Geschirrabteilung 20-40%

Dietlikon, Zürich, Switzerland Sales & Commercial Regular

Mitarbeiter:in Verkauf 80-100%

Dietlikon, Zürich, Switzerland Sales & Commercial Regular

Mitarbeiter:in Kinder- und Büroabteilung 60 %

Dietlikon, Zürich, Switzerland Sales & Commercial Regular