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Meeting & Understanding Customers

Communication Leader focus area Internal Communication, IKEA Delft Store, full-time

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Delft, Netherlands Marketing & Communication Full time
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Job Description

Job ID: REF18436L

Date posted: 11/07/2024

The Delft Store is looking for a new colleague to join the Communication Team.  

As Communication Leader you are part of the communication department of the IKEA Delft Store. The department focuses on internal communication towards our co-workers and external communication towards the community in Delft and surrounding areas in order to generate more visitors for the Delft Store.  

Your responsibilities include: 
You will inspire the many co-workers to be more engaged with all that is happening in IKEA Delft. You integrate the internal communication strategy into everyday decisions, ways of working and operations in all our change processes.  

Additionally you: 

  • develop, lead and implement the store co-worker communication strategy and secure the communication process by defining, planning, executing and following up. 
  • are responsible for the development and delivery of the market Co-worker communication agenda, content and channels.
  • apply stakeholder management to develop a deep understanding of stakeholder drivers and target communication effectively. 
  • advise departments and management on the topic internal communication. 
  • develop communication tools and manage them independently. 
  • strategically contribute to a simple, consistent and strong plan for IKEA Delft’s communication and thus contribute to the annual plan for the store. 
  • increase co-worker involvement by ensuring clear internal communication towards our co-workers on various topics (e.g. annual plans, new ways of working, events, new products, etc.) 

About you: 
You have  a passion for communication and are very interested in human behavior. You are creative, able to get different departments to work together, like to take the lead and are truly a self-starter. You feel inspired by IKEA’s values, IKEA’s vision and the direction IKEA wants to go. You are also interested in meeting the customer, life in people’s homes and home furnishings. 

Additionally you: 

  • understand ways of working in the field of Co-worker communication.
  • have a good understanding of how to lead communication by defining, planning, executing and following-up communication to relevant stakeholders and to keep our co-workers well informed, engaged and empowered.
  • understanding of the process for delivering efficient communication.
  • have affinity with creating engaging communication and working with internal communications. 
  • have knowledge in Digital Communication techniques.
  • are self-reliant and motivated with proven ability to work as part of a team.
  • have the ability to prioritise and organise your own work in order to make the most efficient use of time available. 
  • have a deep understanding of and honest belief in the values of the IKEA culture and a desire to live them in daily work. 
  • are passionate about communication and co-worker engagement. 
  • have strategic and analytical skills to convert information and insights into concrete actions 
  • are fluent in English and Dutch. 

What does IKEA Delft offer? 
A grasp of our employment benefits:  

  • monthly salary between 3300 and 4000 EUR gross (based on full-time employment), based on experience and background 
  • 13th month  
  • 27 holidays (based on fulltime employment) and travel allowance  
  • Pension plan  
  • 15% discount on your store purchase. Like that, you can turn your house into a new IKEA showroom

About IKEA Delft 
The IKEA brand is one of the most successful home furnishing brands in the world. We are a values-driven company with a passion for life at home. At IKEA we believe in the power of the many. Together we are better and stronger. No matter who we are, we create more as one team, where everyone plays and equal role. It’s a place where every individual is welcomed. Where we support each other to challenge, learn and set the right example, so we can be the best version of ourselves. 

Together with us you can explore the career possibilities in an inspirational working experience with international options. We offer you a spot where people are given the possibility to do what they do best. Let us grow together! 

There is about 800 enthusiastic co-workers at IKEA Delft who work together everyday to inspire our customers. 

Interested?  
Please apply with your CV and a motivation letter. 

If you have any questions about the role, please get in touch with Laura through 06-50157594 (phone call or WhatsApp) 

Availability  
At IKEA the customer is in focus. Our customers visit the store at various times, also in the evening, weekends, during national holidays and during school holidays. We expect that you will be present when the customers visits us. Of course, you have an impact on your schedule yourself as well. 

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