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Meeting & Understanding Customers

Customer Experience Specialist (customer journey)

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Changning District, Shanghai, China Marketing & Communication Full time
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Job Description

Job ID: 19383CN

Date posted: 26/02/2024

WHAT YOU'LL NEED TO HAVE

1. 观察细致,有对商业运营和顾客需求的洞察力
2. 外向活跃,具备良好的沟通协调能力
3. 擅长计划与实施;
4. 审美能力和基本的平面设计能力
5. 基本的英文沟通能力
6. 项目管理经验和商业地产空间/场景打造经验优先

YOUR RESPONSIBILITIES

1.深度洞察顾客旅程中的触点,从顾客视角出发,全方位缔造具有荟聚独特性的顾客体验旅程
2.实施创意改造/美化项目、打造特色体验空间
3. 发现顾客旅程中提升对客服务和顾客体验的机会点,制定优化线上线下顾客关怀(customer care)设施及服务计划,推动落地执行
4.把握品牌视觉及调性,确保各种平面及空间视觉符合品牌要求

ABOUT THIS WORK AREA

To optimise the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements and enhance commercial performance, brand value and sustainability performance of the Meeting Places.







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