Job ID: 266776

Date posted: 09/12/2024

PURPOSE OF THE JOB

Our Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions). It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA employees in a remote set. The purpose of the job is to translate the group capacity plans into country scheduling plans in order to maximise business outcomes, while adapting to co-worker preferences when possible.

WHAT YOU'LL BE DOING DAY TO DAY

• Define rules for scheduling and assign to individual employees to generate schedules for coming weeks using specific algorithms in order to balance business and co-worker needs;
• Sense check and validate medium and long term capacity plans from group to adapt when relevant to local situation;
• Integrate co-workers input in the scheduling and publish updated schedules in order to ensure work/life balance and to create transparency and common view;
• Define activities and timings within a shift, including tweaks and changes to shifts based on short term view of demand, in order to keep the schedule relevant despite changes in demand/capacity;
• Translate the weekly forecasts into interval patterns in order to reflect customer demands.


WHAT YOU'LL NEED TO HAVE

• High level of data/computer proficiency;
• Fluent in both Italian and English (Spoken and Written);
• Good knowledge of MS in particular Excel;
• Enjoy working in a team where openness and a sharing culture is promoted;
• Inspired by working agile and being open to change;
• Energized by working in a dynamic and ever changing retail environment;
• Passionate to create a good work-life balance for employees and contribute to IKEA being a great place to work;
• Broad knowledge of workforce management with focus on retail businesses, covering demand, capacity and scheduling;
• Broad knowledge of demand drivers connected to sales and customer care in multinational environments