Job ID: 263443

Date posted: 22/10/2024

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

APPY NOW
JOB TYPE – Permanent, Part time 20-34 hrs /wk.

BENEFITS ELIGIBLE? yes
Medical, dental, vision PTO and sick time off

PAY – The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

2 years of experience in retail sales, preferably in the home furnishing sector
Duties include: Customer resolution, processing returns & exchanges and setting up deliveries


SHIFT – Seeking open availability including weekends The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

BENEFITS ELIGIBLE? –-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus, perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3–5-week PTO and sick time accrual.

"At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

· Generous paid time off, holiday and sick time

· WiselyPay – get earned wages up to two days early

· Paid parental leave (up to 16 weeks)

· KinderCare tuition discount  

· Retirement and bonus plans

· Co-worker discount, meal deal, and referral bonus

· Pet insurance program

· Education assistance and learning programs

· Safety shoe reimbursement

· 24/7 telehealth visits

· Dental and vision plans

· Medical and Rx plans (must work min. 20 hrs/wk)

· A fun and inclusive work environment

QUALIFICATIONS

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent