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Meeting & Understanding Customers

Country Commercial Activity Leader

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Bangalore, India Sales & Commercial Full time
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Job Description

Job ID: 269320

Date posted: 20/12/2024

Who you are
Are you passionate about creating a positive, people-centered workplace? Do you thrive on fostering growth, driving cultural transformation, and nurturing talent? If so, this is your opportunity to lead the People & Culture function at IKEA and help shape the future of our workplace!

For this role we believe you have Formal qualifications in Marketing, Sales, Business Management or equivalent Minimum 10 years of experience in sales operations and delivering results Minimum 5 years of experience in leading and influencing co-workers Experience from retail, preferably home furnishing sector Experience in planning, driving output and measuring performance (business)

• Broad knowledge of the possibilities to activate sales and the use of the

• Knowledge of commercial calendar and relevant associated store activities
• Broad knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs

• Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs in all touch points

• Passionate about understanding the behaviors of the many people, the local Life at Home and current Home Furnishing trends
Your responsibilities
To lead the development of efficient and effective multichannel commercial activities throughout the year, to drive traffic, maximize sales, profit and ensure vitality in the stores.

• Lead the development of selling commercial activities, specifically to optimize the commercial calendar development process
• Contribute to the development of Commercial Calendar through providing overall plan for local events and Selling specific Commercial Activities
• Evaluate the performance of Selling related activities during and after execution in order to identify improvement areas
• Measure performance through on time and complete process management of the commercial calendar
• including alignment with messaging calendar and supply, and contribution of promotional events to overall growth goals
• Act as a member of the Selling team and proactively contribute to the Selling agenda in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
Together as a team
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
We are an equal opportunity employer:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.




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