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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Cashiers Team Leader

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  • Belgrade, Beograd, Serbia
  • Customer Relations
  • Full time

Job Description

  • Job ID: 319695

  • Date posted: 09/12/2025

    • Who you are

    • You have at least one year of work experience in retail, customer service or hospitality in leading large teams.
    • You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
    • You are a customer purpose driven - you meet all customers with compassion and understanding, can handle long queues, and can assess a challenging situation and deliver a solution quickly.
    • You are passionate about developing and inspiring your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
    • You have good knowledge of Microsoft Office.
    • You have knowledge of both written and spoken Serbian and English.

    What you'll be doing day to day

    • Lead the cashier team and collaborate with key stakeholders to ensure a rewarding customer experience.
    • Lead the process of onboarding, training and development of the competence of co-workers.
    • Ensure the right number of co-workers are in the right place at the right time to run the check-out area successfully, making sure the agreed schedule for the day is kept.
    • Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
    • Analyse customer feedback to eliminate and prevent the causes of negative customer experience.
    • Maintaining check-out operations in compliance with policies and procedures and when needed updating existing policies and procedures.

    Apply now!

    In the IKEA world, this position is officially referred to as: Customer Experience Team Leader.

    We offer a full-time, permanent contract, based in Belgrade.

    We are looking forward to receiving your application in English via our recruitment platform no later than December 24, 2025.


    IKEA is an equal opportunity employer. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We believe diverse perspectives strengthen our team, and we encourage individuals from all backgrounds, identities, and experiences to apply—even if you don't meet every qualification. What matters most to us is your passion, willingness to learn, and ability to grow with IKEA.

    Why is working in IKEA so much more than a job?

    We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:
    • A place where you can be yourself – We believe in togetherness and teamwork. Your ideas matter, and you’ll grow in a culture that inspires and empowers.
    • We care about your health – Private medical subscription and life insurance, because your well-being comes first.
    • Good food, good support – Meal and transport allowance, fresh affordable meals at work, and free coffee, juices, and fruit.
    • Time to relax – A holiday voucher every year to enjoy your well-earned break.
    • Your effort matters – Salary increases based on performance and a One IKEA Bonus to reward our shared success.
    • A home makeover? – Enjoy special discounts on all IKEA products.
    • Support when you need it – 24/7 access to experts for personal, emotional, legal, or financial advice.
    • Grow with us – Learning opportunities and career paths that let you explore new roles – even in a new country.
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