Job ID: REF5544Q

Date posted: 05/11/2024

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

You will ensure the timely posting of staffing schedules that deliver to the needs of the store while continuously seeking and coordinating business opportunities through optimised staff planning focused on our co-worker, customer and business. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.

• Be aware of the people strategy and ensuring the regional and local principles/guidelines are reflected in our co-workers schedules by providing expertise, support and training of end-users in scheduling.
• Be responsible for the utilization of scheduling solutions, and ensuring they reflect optimized staff planning practices.
• Play a leading role in the store’s administrative elements associated with schedule creation and management.
• Contribute to the safeguarding of the store’s complete staff planning process from forecasting to execution of the schedule, by timely posting draft schedules, ensuring scheduled hours include planned absences, liaising on development of final schedules with department managers sustaining co-worker, customer and business needs.
• Support department managers on a frequent basis to develop, adapt and improve quality schedules that are within the forecasted hours, considering the most up-to-date co-worker availability and competence levels.
• Be responsible for incorporating any commercial influences that are to be considered into the staff planning process, while at the same time complying with all labour rules and internal requirements.
• Identify and escalate any impairment or areas of improvement of the staff planning process, such as but not limited to when the scheduled or actual hours exceed the agreed financial framework, to the Business Navigation & Operations Manager.
• Continuously monitor staff planning related KPIs and produce schedule-related reports.
• Work with the Business Navigation & Operations Manager to identify potential successors in the staff planning specialist function.

• Experience in staff scheduling preferred
• Process driven and result-orientated with a strong attention to detail
• Good personal discipline and an ability to work within set deadlines
• Self-reliant, motivated and resilient with proven ability to work as part of a team as well as independently
• A flexible and open-minded approach to self-awareness and confidence in your abilities
• Computer-proficient with intermediate MS Excel skills
• Good speaking, reading and writing skills in Thai and English
• Demonstrate the IKEA values in the ways of working and communication
• Ability to coordinate people and tasks, follow up and work with a sense of urgency
• Knowledge of how the IKEA store works and the decision-making process in the store
• An understanding of the key performance measurement and follow up tools to be able to develop staffing optimisation in the store

Please apply by 30 November 2024.