Recovery Specialist, IKEA Sukhumvit

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

• Ensure that the Recovery area is a safe and secure environment to shop and work in.
• Support the handling and administration of returned and transferred products with the objective being to minimize loss and maximize profit.
• Cooperate across functions to ensure everyone understands and contributes to the Recovery process with focus on prevention, revenue optimization and sustainability.
• Collaborate with the Customer Experience, Selling, ComIn and Logistics departments to increase customer satisfaction, reduce customer returns and ensure everyone understands and contributes to the Quality process with focus on detection, reporting and communication.
• Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
• Ensure compliance with and follow internal rules, policies and daily operational routines regarding issues like quality, safety in work place.

• Ability to prioritise and organise own work to handle several tasks at the same time.
• Good attention to details with experience of working in a fast-paced environment.
• Assertive and able to remain calm and composed when faced with emotional customers under stressful circumstances, with confidence in approaching and talking to different people.

Please apply by 21 July 2025.