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Production & Supply chain

Fulfilment Integration Specialist

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  • Bangalore, Karnataka, India
  • Logistics & Supply Chain
  • Full time

Job Description

  • Job ID: 313610

  • Date posted: 12/12/2025

    • Who you are

    We are pleased to announce the launch of our third physical Customer Meeting Point (CMP) in Bangalore — a Small Store L located in South Bangalore, one of the high-potential clusters of the city.
    Following the delivery of our Standard Store in 2022 and Planning and Order Point (PaOP) in 2025, this new store marks an important milestone in our journey to strengthen market presence, while continuing to provide an omnichannel, customer-centric experience aligned with our long-term vision for the region.
    Small stores are designed to offer a complete IKEA experience in a more compact format to make us even more accessible to our customers in our markets.

    • Knowledge that Counts: Good knowledge of IKEA processes (retail and/or logistics processes),
    tools and working methods leading to excellent operations. Understanding of customer’s needs,
    demands and expectations in the local market. Possessing knowledge and understanding of
    KPIs used for success measures for own function. Well versed with relevant IT
    systems/solutions/tools.
    • Operational Approach: Enjoy applying a tactical and operational approach for analyzing
    business opportunities from customer/market perspective and inspired by challenging
    situations.
    • Customer Satisfaction: Enjoy providing service and support to managers, co-workers, and the
    organization in order to improve the business with focus on customer satisfaction.
    What You’ve Done So Far
    • University degree (Logistics, Economics, Business Administration or related) or equivalent working
    experience in retail/home furnishing/supply chain/customer service.
    • Possess good computer skills and high proficiency in Microsoft Office
    • Proven analytical and numeric skills with the ability to identify and address required actions
    • Have experience in problem-solving and process improvement

    Your responsibilities

    Take direct responsibility for a customer-centric and high performing operations within the Fulfilment
    function by leading, steering, planning, supporting, and following up the operations, the development of the
    organization as well as cost optimization opportunities; accountable for a strong collaboration and co
    creation with counterparts (commercial team and support functions), on both store/market area and country
    level.
    Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support
    IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an
    end-to- end approach to develop our business and deliver results across functions together with our
    partners.
    We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many
    people.
    As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
    • taking a lead and overall responsibility for operational excellence, performance, and development of
    fulfilment units within the market
    • striving for high performance at lowest possible cost and long-term profitability acting in a
    responsible way and thereby create great customer experience
    • secure development and well-being environment for our many co-workers in Unit Fulfilment.
    • enabling preconditions, securing availability and efficient execution of the replenishment process
    and the customer order fulfilment processes in the fulfilment unit.
    • continuous improvement and securing fulfilment of products through all sales channels with great
    lead times, availability and quality at the lowest possible costs that enable an affordable price and
    profitability
    What you’ll do as a Fulfilment Integration Specialist
    • Contributing to the planning and execution of Commercial activation at the local and market level.
    • Contributing to the execution of Operational Forecasting in the unit in co-operation with commercial
    partners, by proactively monitoring and highlighting deviations and securing high quality in the
    operational forecast.
    • Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions.
    • Contributing to securing optimal Stock structure to reduce avoidable stock, resulting in healthy
    capacity utilization and low costs.
    • Ensure that the goods flow process is executed according to standard operating procedures,
    including safety and quality measures.
    • Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and
    reverse flow of goods, material handling, replenishment waste management, and handover of click
    and-collect orders.
    • Work closely with the Shop commercial team to ensure that resources are secured to handle the
    volume as per the forecast and commercial calendar.

    Together as a team

    We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
    At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers
    with a work environment free of discrimination and harassment. We encourage individualism and invite you
    to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do
    not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status,
    disability status, or any other applicable characteristic protected by law. All employment decisions are based
    on qualifications, merit and business need.








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