Job ID: 265768

Date posted: 11/11/2024

We’re looking for a Sales Department Manager for IKEA Sylvia Park, New Zealand, to engage, inspire and unite the team to ensure that the omnichannel shopping experience and customer satisfaction is always top of mind. If this sounds like you, grab your Allen key.



At IKEA, work is more than just a job. It’s work that has a positive impact and that is about creating a better everyday life for all New Zealanders.

How we achieve this is through our values – the compass that guides us in all we do. To us, togetherness, cost-consciousness, improvement and simplicity are more than just words.

Our culture is formed when we put these values into action. When we create a great place to work. When we stand up for equality, diversity and inclusion. When we promote health and wellbeing for our people, and the planet. When we lead by example. That‘s why we’re constantly trying to find better ways to get things done, and to bring out the best in ourselves and others.

Working at IKEA has its benefits and rewards:

• Working at IKEA comes with numerous benefits and rewards:
• 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% discount for co-workers
•Affordable, nutritious meals with complimentary drinks in our co-worker restaurant.
• Provided co-worker uniform

But that’s enough about us. Over to you now.



You are a passionate people leader and are energised by coaching and mentoring others in order to see them grow. You are able to clearly define expectations and set challenging yet achievable goals, whilst also challenging existing ways of working and inspiring curiosity in others. You have a strong commercial and business acumen to secure your commercial sales agenda across all IKEA Sylvia Park market touchpoints. You are passionate about kitchens, home furnishings and life at home for the many Zealanders, capable of driving extraordinary growth and brand positioning across an omnichannel landscape. You can lead and inspire your team to optimise the customers’ shopping experience and drive continued growth in sales and profitability in the market. You have a passion for services, the proven strategic ability to build strategy for kitchen's in the New Zealand market, enabling continued growth and development of strategies into the future. You are curious about and confident with digital tools, seeing the opportunities that digital advancements and solutions can bring to the retail environment and customer satisfaction. You’re all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.

You’re all for creating an engaging and inclusive co-worker experience where everyone can bring their whole selves to work. You reflect what IKEA stands for and the IKEA values, with the ability to lead our business through our people.

About this work area

As Sales Department Manager (Shopkeeper) your responsibilities will include, but are not limited to:
• Securing & optimising sales and profitability of multiple home furnishing departments, including Kitchens, by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
• Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply, and performance analysis in the market.
• Drive the strategic commercial direction for IKEA kitchen business in New Zealand, leveraging the average ticket & complete offer from range to services.
• Ensuring that your departments in shape as new through securing excellent merchandising basics at all times so that customers can make a buying decision on their own.
• Ensuring the customer experience considers all wallets & service offers needed to secure the sale.
• Inspiring customers to visit IKEA through all omnichannel meeting points, securing seamless omnichannel experience as home furnishing experts.
• Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives.
• Secure the recruitment, retention, performance management, succession planning and competence development of the team.
• Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.


To be considered for this role experience in the following is essential:
• Experience as a senior Sales Department Manager, Shopkeeper, or equivalent role. Previous kitchens experience is highly regarded.
• You are committed to IKEA New Zealand in this role for 3 - 5 years.
• Proven experience delivering and implementing short- and long-term action plans and consistently reaching performance goals.
• Experience delivering a commercial action plan for your market, maximising sales and sustaining long-term profitability within an omnichannel retail landscape.
• Proven experience leading & delivering a customer first culture and mindset within your team.
• Ability to coach and develop people and secure succession to bring together a high performing team that can contribute to business goals.
• Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.

What you need to know
• This role is permanent full time.
• The work location for this role is IKEA Sylvia Park & external warehouse.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
• The salary range for this position is $85,000 - $115,500 gross New Zealand dollars.
• The internal title for this role is Shopkeeper.
• The role is expected to start in April 2025.
• The first step of the recruitment process will be a video interview, which will be sent out via email.
• As part of the recruitment process this role requires a pre-employment check for final candidates.