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Meeting & Understanding Customers

Food Operations Manager, IKEA Aarhus

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  • Aarhus, Århus, Denmark
  • Food & Restaurant
  • Full time

Job Description

  • Job ID: 318259

  • Date posted: 25/11/2025

    • Who you are

    At IKEA, we highly value values-based leadership: open and honest communication, inclusiveness, and a strong focus on the customer experience. We offer a position in one of the world’s most exciting retail companies, where the pace is fast and every day brings something new.

    We imagine that:

    • You have experience in leading and developing a team, and you enjoy it.
    • You thrive in a high-energy environment and can maintain an overview with a strong sense of structure.
    • You are a team player who can focus on both business and people.
    • You lead by example and are an active, hands-on leader.
    • You speak fluent Danish and can communicate in English.
    • You have a good knowledge of working in a conceptual retail environment, and are dedicated to delivering an excellent customer experience with FOOD Quality and Safety at heart.
    • You have a good understanding of finance, KPIs, and optimizing daily processes.
    • Experience from a FOOD production preferred but not mandatory, most important is the motivation to learn all about food, FOOD Safety and Leadership is in place.

    Your responsibilities

    • Ensuring the operations of Customer Restaurant as well as the co-worker restaurant, operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation. You promote a safety-first culture where co-workers are encouraged to raise and discuss concerns and solutions.
    • Securing an irresistible food offer by ensuring high quality at all times, as well as an appealing range presentation.
    • Ensuring that our customers are always in focus, having a daily dialogue with them and learning from and acting on their feedback.
    • Ensuring the kitchen area is well-maintained and that daily work routines are in place and followed in all daily work.

    Together as a team

    Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and the planet. Together, we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!

    Together with your Team, you will ensure that our customers have the best possible experience when visiting our restaurant.
    You will lead a strong team that focuses on job satisfaction, collaboration, efficiency, and quality, With FOOD safety as the base.

    Questions and support? Let's connect!

    If you have any questions about the position, you are welcome to contact Acting IKEA Food Manager Rikke Andreasen. Mail: rikke.andreasen@ingka.ikea.com

    If you have questions about the recruitment process, please contact Senior Recruiter Mette Forsberg at mette.forsberg@ingka.ikea.com.

    Please note that we do not accept applications via email – only through our recruitment system. Applications sent by email will not be processed.

    Other information

    • The position is full-time, 37+ hours per week, on an individual contract.
    • You will have influence over your own working hours, taking business needs into account.
    • Your working hours will vary within the time frame of 7 AM to 9 PM.
    • You should expect to work one evening per week and every third weekend.
    • Salary in accordance with IKEA’s salary policy.
    • We offer a range of employee benefits, including: pension scheme, health insurance, massage program, staff canteen, employee discount, partner discount programs, annual gift, and bonus.
    • Preferred start date: As soon as possible by agreement.
    • Application deadline: 14 December 2025.

    We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.
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