Job ID: 269261

Date posted: 13/12/2024

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JOB TYPE – Regular, Full-time, Manager; In Location, Onsite; Retail, Sales Director, People and Business Management, Home Furnishing

HOURS – Salaried, Retail Management

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 11pm; Minimum one weekend off per month; Work schedules are published one month in advance

PAY – The starting rates/salary for this position range from $81,381 to $121,259 and will be based on equivalent work experience

POSTING – The anticipated closing date is on or around 12/30/25

BENEFITS ELIGIBLE? – Yes

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

*Generous paid time off, holiday and sick time
*WiselyPay – get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount  
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment

POLICY – Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role."
What you'll be doing day to day
• Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution.
• Identify and develop the many talents within the department to secure succession planning.
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfill the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Define clear goals, follow up your financial and sales goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing on clear goals and expectations and conducting follow-ups.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximizes sales and generates sustained long-term profitability.
• Secure successful implementation of country priorities and the sharing and implementing of good solutions.
• Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyze the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
Together as a team
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

You love to lead and inspire teams to achieve sales success! You enjoy exceeding sales goals and giving customers an enjoyable time at our stores.
QUALIFICATIONS
• HS Diploma, GED, or equivalent
• Bachelor’s Degree preferred
• Minimum 3 years of experience in retail leadership
• 3-5 years of experience working in a customer-oriented retail industry
• Proven record of consistently meeting agreed budgets and goals and working on plans over a number of years
• Experience leading and managing a team, preferably gained in a customer-oriented service or retail environment
• Experience working in a fast-paced environment

Requirements
• Travel is less than 5-25% (1 day per week on average)