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People, Projects & Support

GBO Business Support Specialist, Ingka Business Service Center

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  • Poznań, Wielkopolskie, Poland
  • People & HR

Job Description

  • Job ID: 367429

  • Date posted: 18/09/2026

    • Who you are

    • you like variety, a sense of security, stability and you are open to other people,
    • you find it easy to establish relationships with people, and in your interactions with others you focus on being authentic and nurturing a relaxed atmosphere between colleagues,
    • caring for the planet and doing things with people in mind are important for you,
    • you love learning new things, you enjoy taking the initiative and you do not shy away from a challenge,
    • like us, you enjoy self-development and discovering your passions and new talents,
    • you may have an educational background in HR or economics (appreciated but not mandatory),
    • you have some previous experience in the HR area, and you know a thing or two about administration of the HR processes,
    • you are looking for a workplace that will allow you to make use of your proficiency in English,
    • you are familiar with MS Office,
    • your experience and knowledge of SuccessFactors and Power BI would be considered an additional asset

    A day in your life with us

    • acting as a first contact point for questions related to HR systems and tools,
    • support processes such as access management, technical support, data administration and maintenance, and incident raising,
    • help investigate issues in data transfer between HR systems,
    • closely cooperate with system providers,
    • keep the HR-systems user community up to date and manage future system requirements,
    • take responsibility for the confidentiality, integrity and availability of information in everyday work,
    • FIKA - the coffee break (virtual or on the office patio),
    • lunch (if in the office, then with the team),
    • 1on1 meeting with your Team Leader to discuss your progress, challenges or sometimes simply have an informal conversation, self-learning e.g., e-learning on a training platform, LinkedIn Learning.
    How you feel in your workplace is important to us, so if you want your day at work to look similar to what is described above, feel free to apply.
    And what will you gain by joining us?

    Together as a team

    In the People Operations Support Team, together with other Junior Specialists, Specialists, Senior Specialists and Experts you will process and maintain on time all incidents, requests, documents, and reports related to the HR systems used by IKEA. You will also be the 2nd level of support to all the IKEA co-workers and business partners working in the HR area. This includes answering their questions related to HR Systems or solving their problems reported through the ticket system. You will be supported in your daily work by Team Leaders, whom you can consult in demanding situations. You can also count on your Buddy who will help you get to know IKEA’s culture and values and successfully get through the onboarding process.

    Questions and support? Let's connect!

    If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.
    Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.
    We’re looking forward to meeting you!

    A little about us

    As Ingka Business Service Center, we are part of IKEA, and we support shops and other IKEA companies with financial and payroll services. Our office (Regional HUB Europe) is located in Poznań, at 6a Szwedzka Street (Centrum Franowo). With us, you can spread your wings in the field of finance or HR. We will appreciate both your linguistic background and your experience in human resources management, but what is particularly important to us is whether our values, such as a sense of community, simplicity or the search for new solutions, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our employees.
    When you get to know us better, you will see that work at IKEA is… so much more than a job!
    Our FIKA will perk you up for sure, but we offer more perks than that:
    • hybrid working model,
    • fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,
    • free underground parking with electric charger and bicycle parking,
    • stable employment (employment contract),
    • flexible terms of employment (depending on the team – full-time and part-time),
    • flexible working hours (we start work between 7 and 10 a.m.),
    • annual appreciation bonus dependent on performance in the relevant fiscal year,
    • home work allowance,
    • cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives),
    • Tack! loyalty program for employees – working with us longer earns you an additional financial bonus,
    • private medical care for IKEA employees and their families,
    • wellbeing support – Edenred pre paid lunch card, Employee Support Program – support in difficult life situations,
    • personal accident insurance and pension plan,
    • jubilee awards, gifts, and special events,
    • additional 4-week paternity leave,
    • co financing of language courses.
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