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Ikea member of staff helping customers use touch screen
Meeting & Understanding Customers

Retail Operations Manager

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  • Toronto, Canada
  • Sales & Commercial

Job Description

  • Job ID: 357504

  • Date posted: 03/08/2026

    • What you'll need to have

    '- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance.
    - Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
    - Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
    - Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
    - Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
    - Proven ability to develop and execute action plans that drive operational excellence and business results.
    - Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
    - Experience collaborating across multiple business functions to achieve common goals.
    - Passion for leading people, developing talent, and fostering a high-performing team culture.

    A day in your life with us

    '- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
    - Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
    - Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
    - Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
    - Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
    - Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
    - Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
    - Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
    - Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
    - Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
    - Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Shopkeeper I
    The starting rate/ salary for this position is 62,710 CAD
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